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Leadership practices and organizational performance
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TABLE OF CONTENTS
TABLE OF CONTENTSII
CHAPTER NO 2: LITERATURE REVIEW1
Scholarly Articles1
Historical View of Leaders and Leadership8
Defining Leadership9
Leadership Theories11
Organizational Performance20
Perspectives on Organization Performance21
Organizational Performance in Business23
Organizational Performance in Non-Profit organization24
Leadership and Organizational Performance25
Transformational Leadership and organizational performance27
Transactional Leadership and organizational performance29
Passive-Avoidant Leadership and organizational performance31
REFERENCES32
CHAPTER NO 2: LITERATURE ...
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Investing the Impact of Loyalty Programme on Customer Retention: The Case of Boots (Sutton)
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TABLE OF CONTENTS
CHAPTER 2: LITERATURE REVIEW1
2.1 Introduction1
2.2 Conceptual clarification1
2.3 Loyalty programmes2
2.3.1 Types of Loyalty Programs4
2.4 Benefits of Loyalty Programs5
2.5 Dimensions of Loyalty Programs7
2.6 Loyalty programs and Customer Retention10
2.7 Relationship marketing14
2.8 Summary19
CHAPTER 3: METHODOLOGY20
3.1 Introduction20
3.2 Research Methodology20
3.3 ...
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Investing the Impact of Loyalty Program on Customer Retention: The Case of Boots (Sutton)
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ACKNOWLEDGEMENT
I would like to thank my supervisors, friends and family, without their support this research study would not have been possible.
DECLARATION
I adjudge that the entire content of this dissertation is entirely my own work; the content used ...
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The Impact of Agricultural Intervention Programs in Farmer Growth and Development in Mpumalanga Province, South Africa
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ACKNOWLEDGEMENT
I would take this opportunity to thank my research supervisor, family and friends for their support and guidance without which this research would not have been possible.
DECLARATION
I, [type your full first names and surname here], ...
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Recruitment, Training and Human Resource development in Aviation
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ACKNOWLEDGEMENT
I would first like to express my gratitude for my research supervisor, colleagues, and friends and family whose immense and constant support has been a source of continuous guidance and inspiration.
DECLARATION
I [type your full first names & surname here], declare that the following ...
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[Supervision-related Predictors of Self-Efficacy Levels in Domestic and International Graduate Psychology Students]
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Chapter 4: Data analysis and discussion
Introduction
Chapter four analyzes the data that has been collected by the respondents for this dissertation. The data analysis and interpretation chapter includes the analysis of questionnaire. Questionnaire includes multiple questions reflecting different independent ...
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Recruitment, Training and Human Resource development in Aviation
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ACKNOWLEDGEMENT
I would first like to express my gratitude for my research supervisor, colleagues, friends and family whose immense and constant support has been a source of continuous guidance and inspiration.
DECLARATION
I [type your full first names & surname here], declare that the following dissertation/thesis ...
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Managing Sustainability in Supply Chain with the help of Procurement
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ACKNOWLEDGEMENT
I would take this opportunity to thank my research supervisor, family and friends for their support and guidance without which this research would not have been possible.
DECLARATION
I, [type your full first names and surname here], declare that the contents of this ...
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Service Quality Management in Catering Industry
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Table of Contents
CHAPTER 1: INTRODUCTION1
Background of the Research1
Aim and Objectives3
Significance of the Study4
Theoretical Framework5
Service Quality and Customer Satisfaction5
Customer Satisfaction and Customer Loyalty5
CHAPTER 2: LITERATURE REVIEW7
Employee Attitudes7
Managing Employees8
Service Quality in Hospitality Industry9
Service Quality in Catering Industry10
Measuring Service Quality11
Gronroos11
Lehtinen and Lehtinen12
Measurement of Service Quality using SERVQUAL13
Difference ...
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Service Quality Management in Catering Industry
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ACKNOWLEDGEMENT
I thank my research facilitator, friends & family for support they provided & their belief in me as well as guidance they provided without which I would have never been able to conduct this research.
ABSTRACT
The catering industry in UK is one of the significant ...