MANAGEMENT

Managing Communication, Knowledge and Information

Managing Communication, Knowledge and Information

Introduction

The assignment will throw light on the methods of communication, as well as, the methods of collection, storage and dissemination of information of the organization that is mentioned in the case study. The report will also provide ways that can help the organization in making better the ways of communication, as well as, information and knowledge management.

Discussion

Improving communication

Employee Communication by Email

Internal communication within the company in the form of emails is a great way to inform employees quickly. However, there is also the chance that you walk unread in the trash. So a good employee communication cannot be organized solely by email, since you do not always reach the people (Guffey & Loewy, Pp. 89-92, 2010).

Especially important information should convey the internal communication within the company personally.

Internal Communication within the Company by Notices on the Bulletin Board

Use posted on the notice board as a tool for employee communication has the advantage of being able to inform several people simultaneously from a central location. (Ferrell Fraedrich & Ferrell, pp. 186-189, 2005).

Employee Communication via the Intranet

For larger companies, the intranet provides a central platform for employee communications in the enterprise. In fast and targeted information can be transmitted to and for employees.

The intranet as a tool for employee communications must be continually maintained and all staff must find their way on the intranet so that the internal communications of this kind works (Guffey & Loewy, Pp. 89-92, 2010).

Internal Communication within the Company through Newsletter

The employee newsletter can be a central instrument of employees and regular communication. However, since the production of a newspaper employee is expensive, internal communication in the company of this kind is more relevant to larger companies.

Physical Barriers

The distance and excess hinder communication noise and interference on the radio or on the phone. It should try to eliminate as much as possible (Guffey & Loewy, Pp. 89-92, 2010).

Administrative Barriers

They are those that originate from inadequate organizational structures, poor planning and poor operation of the channels.

Competence

Listeners can interpret the same message in different ways depending on their level of previous experience and competence, which leads to variations in the processes of encoding and decoding information. This is a very important factor: it undermines the "community" in communication that communication tends to destroy (Guffey & Loewy, Pp. 89-92, 2010). You can talk with a partner in one language and do not understand it. In a similar situation, a message comes into conflict with the way that the recipient "decodes" it. Effective communication is possible in the case where the interlocutors share a common field of experience, common space; otherwise, it becomes impossible or distorted. Communicators encode a message, based on their vision and recipients - decode it only on the basis of their experience.

Selective Hearing

This form of selective perception of a person tends to blocking of new information, especially if it conflicts with existing judgments. For example, information about the dangers of smoking its recipient (smoking people) sees only ...