IT ADMINISTRATOR

IT ADMINISTRATOR

IT Administrator

TASK 2 - Demonstrate your acquired interpersonal and transferable skills within your workplace

Question-1: Describe and comment on effective communication and how this applies to your current employment or social roles. Provide examples of how you have communicated to different audiences, e.g. one-to-one/group/colleague/manager.

The current era of information technology requires us to transmit, receive, and process bulks of information messages on a daily basis. However, effective communication deals way beyond the mere exchange of information. It rather deals with understanding the emotion with which the information is conveyed. Effective communication may enhance relations at work, at home, and in social situations by underpinning one's associations with others while enhancing problem solving, decision making, and teamwork. It facilitates a person in communicating even difficult or negative messages without destroying trust or creating conflict. Effective communication merges a set of skills counting in attentive listening skill, nonverbal communication skill, the capability of managing stress in a situation, and the potential to understand and recognize one's own feelings as well as the ones of the person they are communicating with. While effective communication is a learned capability, it is more effectual when it is spontaneous instead of being formulaic. For instance, a speech which is read barely leaves an equivalent impact as a speech which is spontaneously delivered. Effort and time are indeed required for developing these skills and becoming an effective communicator.

Being an IT coordinator, effective communication is one of the essential skills I should have and apply in my daily work practice for the order of achieving better results. Apart from managing the technical tasks assigned to my job role, I also impart the overall functional support to the end users for using EBS12 ERP Applications with regards to supplier chain management. This task implies that I have some really good and effective communication skills for the order of ascertaining that the users understand what I convey and apply the best practice to the ERP applications. Also, I assist the departmental managers with the productions of the PowerPoint presentations as well as the management reports. Applying effective communication to carry out this job role makes sure that even the challenging task of making technical reports and presentations is done with ease, avoiding any undesirable situation. I have also been contributing actively in meetings and discussions as part of my job role. Making use of hand gestures and appropriate body language, I made sure that I conveyed my idea in an effective manner, so that it is well understood and approved by the audience (Kristina & Yesenia, 2005, pp. 77).

Question-2: Explain how you manage your time effectively in your current job, or within a personal context.

My job role, being an IT coordinator/administrator requires me to perform multiple tasks simultaneously, while ascertaining the production of best results. The tasks and responsibilities I need to manage include; monitoring the daily performance of the organizations and making suitable decisions, establishing, managing, and troubleshooting the systems, imparting the functional support for Oracle ...