WORKING WITH LEADING PEOPLE

Working with Leading People



Working with Leading People

LO1: be able to use recruitment, selection and retention procedures

Q1.1 

Advertisement for the post of 'Courier Driver'

'Fast Service' is a rapidly growing courier delivery services company that delivers parcels to all areas in England. The company is has its headquarters in London. It has recently received a substantial amount of money that it will use to invest in the expansion of its services. This expansion will take the form of offering delivery services across the UK. As part of the plan, the company aims to open an office in Cardiff in January 2014 and gradually open offices in two other two cities by the end of 2014.

We are currently hiring courier drivers for pick-ups and deliveries.

Specification for the post of 'Courier Driver'

Skill set must include the following:

Positive attitude

Superior customer service skills

Neat and clean appearance

Clean Driving record (no DUI's or at fault accident in the last 36 months)

Driver need to complete and pass the following:

Courier Safety Course (OSHA/HIPAA)

Background check and drug screen

If you can provide these items and also have prompt, courteous service, then you might be considered to join our team, with great earning potentials and salary ranging from$500-$900 per two weeks. We are holding interviews soon, so get your resume in fast.

Interview form for the post of 'Courier Driver'

'Courier Driver' Interview Questions

Do you have experience working unsupervised?

Describe your customer service experience.

You may be considered to work on days with different weather coinditions. Do you have any experience regarding this?

How comfortable are you with driving in unfamiliar areas? How would you describe your sense of direction?

Would you consider yourself physically fit? Are you able to lift moderate amounts of weight?

Tell me about a difficult customer with whom you've worked, and how did you deal with him/ her?

Q.1.2

'Fast Service' need to be aware of certain ethical, legal and regulatory implications when recruiting the 'Courier Drivers'. The HR department plays a vital role in promoting ethical culture. No other department is as critical to the organiztion's ethical culture's development as HR, except the ethics and compliance office. The HR managers should focus on ways in which professionals of HR work together with the ethics and compliance officers to improve the ethical culture of an organization. HR, in order to construct an organizational culture and climate to encourage and support ethical behaviour,must manage the ethical conduct of employees. Ethical dilemmas are predicted to be faced by many companies if HR does not implement due care in handling employee when they bring unpopular opinions or bad news. The core values of an organization should not be just pretty words inscribed on corporate trinkets, they should be realistic. To establish a positive organizational culture and to lessen the blame, companies rely on their HR to build its ethical culture.

HR must continually revise the code of ethics to address issues that arise in a changing workplace, as ethics are becoming increasingly important. Corporations must ensure the code of ethics is used effectively; their effectiveness depends ...