Week 7 Assignment

Week 7 Assignment

Introduction

Technology is an essential element that has its existence in organizations all over the globe. In the domain of health care, technology has played a vital role in improving the quality of services to be provided to patients, and the health care professionals. The core focus of the health care institutions is to implement the information systems that enhance the organizational processes and assist the health care professionals in effectively dealing the operations (Ammenwerth et. al, 2003). Earlier, the manual processes in the domain of health care were way more time consuming, but in comparison to them the current technological aspects are highly time effective. The implementation of these information systems incurs a certain cost, but their impact is more positive on the performance of the health care organizations (Friele et. al, 2006).

The paper presents a complaint lodge system of a health care organization, related to the patient and health care professionals' feedback. A flowchart presented assists to present this activity with a detailed expression to the processes. The paper is based on the technological aspects related to the technology that is used by personnel who operate this system, the policies, and information required for the system. The closing part of the paper deals with the improvements and execution of this system.

Activity Flowchart

Explanation of the Process Flowchart

The process is related to a complaint lodge system for patients, as well as the health care professionals. The activity initially starts with an initial enquiry, where the person lodges complaint in the information system of the health care institution. According to the system design, initial information is required related to the complaint, in order to process accordingly. The complaint is catered by the admin, and if the nature of the problem is not to be catered, the system indicates a no further action response. On receiving a valid concern the system further proceeds for the conciliation. There are two objects in this part; resolved and not resolved. If the complaint is not resolved in the desired response time defined by the health care institution, the system checks the processes. The activity then further proceeds for additional information, but this is only applicable in the condition where it is a necessity for resolving the problem. The next activity in the flowchart reflects three categories: 1) Conciliation: where the system once again check either the problem is resolved or not, 2) No further action: in the condition where the request is aborted, and 3) Decision report: where the system generates a desired report to the panel or admin dealing with the complaint lodge system of the health care organization.

Who handles the process?

The initial complaint goes through an automated state where the complaint query is generated into the system.

The system admin receives the complaint in the form of a report and checks the initial information obtained related to the complaint.

The third step in the process is split into two categories:

No further action: this part is manually processed by the system admin ...