Training

Training Programme for Swift Coach Transport

Training Programme for Swift Coach Transport

Professional Background of the Trainer

I am a professionally qualified Road Safety Authority (RSA) trainer, bearing a FETAC level 6 Certificate in Train the Trainer. Additionally, my portfolio comprises of Management Certificates in both Haulage and Passenger Road Transport. Moreover, I possess a rich experience of Transport Management, as I have been employed for the past 28 years as a Transport Manager in Haulage and Passenger operations.

As far as the training is concerned, I have planned to deliver all training at our offices in Clonsilla, Dublin, 15. This is intended, so as to provide a comfortable and a learning environment, in order to achieve the best results from the training. I will liaise with the management at Swift Coach Transport, in order to plan the best timings for the training. The ideal number of classes for each training course is 12 to 16.

Training Needs Analysis

Before proceeding with the Training Need Analysis (TNA) component, I would like to inform you that I have carried out extensive research on your company and have organized numerous meetings with the management teams at Swift Coach Transport. Incorporating the valuable input from the management at Swift Coach Transport and utilizing my professional expertise; I have designed a Training Programme that will suit your employees, management, office staff, drivers and all other part-time and relief personnel.

It is imperative to shed some light on the company, so as to impartially arrive at a flawless training program. Swift Coach Transport (S.C.T.) are investing heavily in a new fleet of coaches; subsequently adding new routes, extra tours and a whole host of Department of Education schools work. This expansion has spurred from increased efforts diverted towards existing work and a strong marketing drive which has led to a monumental increase in contracts. I have noted also down that apart from investments in new fleet and revamp of the whole idea through designing a new logo and colour, Swift Coach Transport (S.C.T.) is also moving to a new modern premises.

Given this physical overhauling of the company, it is important for Swift Coach Transport (S.C.T.) to realize that the company operates in the service industry and deals with the general public on a continuous basis; thus it is imperative for Swift Coach Transport (S.C.T.) to invest adequately in their human resources. As with all companies, individuals in Swift Coach Transport (S.C.T.) are the most valuable asset of the company and can positively affect the performance if they are well trained.

Additionally, I have comprehensively consulted all employees through rigorous and interactive interview sessions to inquire about their training needs. Some of the areas identified through brainstorming sessions include revisiting technical skills, customer satisfaction, communication and team building, resolving conflicts, and providing feedback to colleagues and the management (Rossett 1987, p. 96). The brainstorming sessions comprised of listing down particular training needs and then utilizing a weighted voting process to prioritize the training needs for Swift Coach Transport's ...