TOTAL QUALITY MANAGEMENT

Total Quality Management

Total Quality Management

Introduction

The concept of strategic planning and thinking is important to every type of business. This is partly based on the fact that any thoroughly planned out organization has long-term and fundamental goals to attain. At doing that, businesses have laid out most effective approaches to reach these targets and aims making use of minimal resources to yield optimum output (Pertz, 2007). Nonetheless there is absolutely no specific and inflexible strategic approach in a corporation and the frame-work of strategic planning and thinking in the majority of the corporations is dependent on contingency philosophy. Here TQM in B.T Retail reevaluated their strategies in order to achieve better standards.

Discussion

Customer Satisfaction

Customer satisfaction was given a lot of stress in their approach of revitalizing quality (Silber and Foshay, 2009). Customers built the market name and in ever organization it is important to provide customer with work-related satisfaction. Every organization aims to develop into the supplier of choice every time, in every genre they maneuver by providing maximum level satisfaction to their customers and retailers with the best quality of manufactured products and services by means of highly dedicated, dynamic, trained and responsive human resource who are determined and committed to advocate, defend, endorse, flourish and sustain the interests stakeholders working in collaboration with us and providing high quality services to customers.

The policy will signify the employees working for the company to know that what is expected out of them. Therefore the employees would work in collaboration with the company's vision to give their best results in interest of the organization. By being supplier of choice the company aimed to be the best in market and this is what the employees are supposed to work for. Hence this was an indeed very important approach towards enhancing the quality. ...