TOTAL QUALITY MANAGEMENT IN THE FAST FOOD OUTLET

Total Quality Management In The Fast Food Outlet



Total Quality Management in the Fast Food Outlet

Introduction

For the quality improvement program to be successful, the process will involve a strategic-level of preparation from the organization and a high level of commitment and support from the leadership. As far as quality is concerned with the products or service, a strong focus must be in place to meet the expectations of the customer. This Paper will give an outline of the quality management process improvement and implementation plan, define the variations, examine the quality tools to be used, and identify a TQM method that will be used to implement the quality improvement. Fast food outlet recognizes the benefits of implementing quality in its processes to ensure customer satisfaction. In an effort to show total commitment to quality improvement and implementation we established a process improvement team to analyze the current processes and provide their recommendation on a process improvement strategy. The process improvement team's presentation of the data collected clearly indicated improvement in the inventory system was needed. The teams recommended process improvement strategy received a unanimous acceptance from management for implementation. To implement the plan into the current inventory system, will assure total commitment through educational tools empowering staff to support all aspects of the project. A Quality Assurance team will be assigned to oversee all elements of the strategy. The Information Systems department will incorporate Point of Sales Systems and be responsible for the training of staff. (Baguley 2001)

Discussion

In order to get the total quality management close relationships with suppliers will be set up by management to guarantee success with the inventory control process. A team of inspectors will be set up to inspect product to assure that quality is being met by suppliers. Lastly, strategies will be implemented to make certain that processes are meeting quality standards set by management. These items will include checklists, flowcharts, and continued data analysis.

The improvement plan will be implemented into one of Food's stores. These improvement methods will be done on a smaller scale in order to ensure the success of the plan. Data will be analyzed for the results of the study within the store, if the results show that the plan is successful then Fast food outletwill implement the plan throughout all stores. (Carpinetti 2003)

Controlling variations is an important step in quality management, the amount of variations is what determines quality. Variations can increase the cost of the inventory process and the more variations that are found the more costly the process will become. With the increase of globalization, identifying variations is important to the quality of the products that are delivered to the customers. Inventory management can be a challenging task because there are many variations to be considered, such as the variety of products on hand as well as quality yield and delivery schedule. (Christopher 2000)

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