THE YATES' SHOPS

Case Study: The Yates' Shops



Case Study: The Yates' Shops

Introduction

This assignment is based around a case study of a company, The Yates', that is aiming to employ information systems to progress its competitiveness and efficiency. The Yates' is a collection of five medium-sized grocery shops. Unlike the large supermarkets, the Yates avoid stocking too many varieties of 'popular' products but instead specialize in 'international' foods. About a quarter of the products they stock are imported from Europe. Currently it is undergoing the following problems;

The under and over-ordering (Out-of-date stock sell) and Tracking of sell and purchase record

Over or under-staffing

A steady increase in number of customer complaints (Incorrect receipts and Slow service)

Therefore, the company has been advised by us to commission a new information system. This new system will require a fundamental change to the current processes linked with human resource management, marketing, inventory control, finance, shop floor control, product costing, engineering and planning. The system will also have a monitoring and feedback function to cater for delays and waste in the purchasing and manufacturing activities. This paper provides

1. Analyze and identify the information, operations and quality management problems the business is facing. In light of your analysis, recommend appropriate managerial systems for addressing the key problems.

The Yates' has been experiencing some issues with production, distribution and management. The management has now decided to take benefit from the modern Information Systems to overcome the problems. The new Information Systems (IS) will help The Yates' in managing its all activities of sell and purchase especially in guaranteeing customer delivery dates. The system will also help the Yates' in monitoring and feedback function to cater for delays and waste in the purchasing and manufacturing activities. I as an consultant from a business consultancy firm would like to provide a preliminary report about following guidance to the owners of the Yates' on the benefits and limitations, design & acquisition of information systems. This paper discusses the new how Information Systems and Internet applications could improve their current business operations.

Discussion

The meanings of the terms management information system (MIS) and information system (IS) are identical and interchangeable in an organisational context. They refer to the system providing technology-based information and communication services in an organisation. They also refer to the organisational function that manages the system. The concept of a management information system enlarges the scope of information processing to encompass not only applications for transactions and operations, but also applications that support administrative and management functions, support organisational communications and coordination, and add value to products and services. (Turban 2009, 47)

The information system becomes viewed as the system that connects the brain with the body—the nervous system as it were. From this separation of work and thought about work, established by scientific management, management information systems emerged as a self-evident need. As organisations grew in size and complexity, this need became more and more acute. Likewise, the problem of allocating resources—workers, machines, material, and so on—could no longer simply be ...