BUSINESS REPORT FROM BUSINESS SCENARIO

Business Report from Business Scenario

Business Report from Business Scenario

Introduction

The paper attempts to enlighten the application of various business concepts that are aimed at improving business operations. This paper focuses on the case study of Mr. and Mrs. Yates who own five medium-sized grocery shops. The concept of quality management and as to how it can be applied in improving business operations is discussed with precise relation with the case study. Apart from that, the discussion is about the possible means of increasing the demand for the products can be achieved. The paper also highlights the possibilities of attaining improvements and enhancements that can be brought about by the implementation of an EIS. Furthermore, the techniques and tools of project management are discussed as they can be applied in this case for the improvement of the demand and overall management of the grocery stores. The paper covers all major areas of business management and discusses the techniques and concepts, which are aimed at improving the business operations.

Discussion

Analyses of Operations and Quality Management Problems

It is essential for Mr. and Mrs. Yates to manage, and select the best idea from a huge pool of ideas. It is an issue when there are few ideas. However, when there are too many ideas, then it creates complexity for the businesses in determining the best product or service. Therefore, it is essential for Mr. and Mrs. Yates to determine the "right amount" of innovation in their business. It is essential for Mr. and Mrs. Yates to know their customers. At this point the most important thing is to create a database of all customers who buy groceries from their stores. In addition, Mr. and Mrs. Yates need to have common information of their customers that will enable them to know as to how the customer perception is and as to how the demand and supply of their products. Furthermore, Mr. and Mrs. Yates need to have information about the requirements of their customers. These activities are essential to individually identify each customer and make them a target of great value for the grocery stores (Hoerl, 2001, Pp. 54-98).

One to one marketing will help Mr. and Mrs. Yates to develop relationship between the grocery stores and its customers, through their knowledge, so that the grocery stores can win their loyalty. Once the grocery stores acquire the trend and demand information about the customers, they can be so that a flow of interaction remains between the grocery stores and the customers. In this way, the grocery stores will be able to generate good sales.

Mr. and Mrs. Yates aims to develop business innovation by using effective management and improved means of communication. The grocery stores can use online media to incorporate business innovation, so that the Mr. and Mrs. Yates can improve their marketing and at the same time provide valuable products to their customers (Ebooks Corporation, 2008, Pp. 554-678).

Total Quality Management Schemes

There are various Total Quality Management schemes employed by different organizations as ...