Quality Improvement Plan

Executive Summary

This section of the report talks about Quality Improvement in Celeveland Clinic. The issue under consideration is the prolonged stay of patients in the hospitals. The report gives an overview of the Quality Improvement plan that needs to be implemented in order to resolve the problem. The focus is on the Six Sigma methodology which is five step processes and focuses on improving efficiency to 99.6 %. The plan is a complete overview of the steps that will be taken to improve the problem identified. It starts from the very process of defining the company values and its commitment towards ensuring quality in all its operations. The plan talks about the data collection tools, methodology, people involved and how it will be implemented, communicated and controlled in the organization.

Introduction

Cleveland Clinic is not for profit academic medical center that specializes across many spheres and combines clinic and hospital care with research and education. The clinic was founded in the year 1921, employs 2,800 physicians and scientists. The mission Statement of Cleveland Clinic says, “We respond to the key challenges of modern medicine. We are looking for innovative therapies. Improve existing formulations in the market and make them available on a large scale. Research and development are the pillars on which our business” (Cleveland Clinic, n.d). The clinic is committed to principles as displayed in the United Nations Global Compact, a strategic management initiative for organizations that are bound to ally their operations and strategies with globally acknowledged principles in the field of human rights, labor, environment and no corruption. Cleveland Clinic is a physician oriented medical organization that works on managing care with commitment to improve the delivery of health care services within the community. The organization is in charge for giving complete and awarding contract for medical management services.

Goals and Objectives

Mutual Respect

Cleveland Clinic understands and cares for its employees. The same is expected from the employees towards their colleagues. The clinic believes in diversity and satisfaction in team work. (Cleveland Clinic, n.d).

Openness and Innovation

Cleveland Clinic is looking for change and receptive of innovation in its operations. Cleveland Clinics are looking for breakthroughs with customized and innovative solutions. The clinics are willing to take on new challenges to face the reality. This tactic will permit Cleveland Clinic to achieve a competitive edge in a tough market in today's world. (Cleveland Clinic, n.d).

Quality

Cleveland Clinic carries out its tasks in a defined way, going forward carefully and attentively. This translates into high quality services for the patients (Cleveland Clinic, n.d).

Operational Excellence

Cleveland Clinic develops business through effective measures in particular areas of operations. Cleveland Clinic ensures the effective and on time delivery of tasks. Cleveland Clinics are obligated to continuous improvement of processes in the organization, allowing them to increase the effectiveness of their work (Cleveland Clinic, n.d).

Scope

To achieve these goals, all the employees of Cleveland Clinic will be involved in current and systematic quality improvement initiatives. The quality improvement initiatives will be based on direct service delivery to the ...