Project and Quality Management

Project and Quality Management

Introduction

The oil industry, petrochemical and gas is often exposed to the risk of enormous proportions. Suppliers of varying sizes scattered throughout the world wide variety of rules, guidelines and local conditions, cultural differences: it is a real challenge to build methodically throughout the industry specific systems of quality management. But it is important not only for the sector itself, but also for the safety of workers, the environment and society as a whole (Crosby, 1990). Obtaining the certificate ISO 29001:2000, the quality standard for the oil and gas, gives the assurance that company's suppliers produce adequate quality. It is also possible to combine with other ISO 29001:2000 management systems. Specialist oil and gas industry, Bureau Veritas Certification is authorized by more than 30 accreditation bodies and international in the world to issue certificates 29001:2000.



Discussion and analysis

Northstar is the global oilfield service company that serves around for 30 years, they are engaged in solving the problems of the customers all over the world through innovative completion services and drillstem testing and the responsive down-hole tool rental. The company has the head quarter in Calgary, the Canada, which is renowned to be the center of most competitive oilfield services market of the world. Thus it is a fact that Northstar has the global operations in South Asia, Middle East, North and West Africa, East Asia and North America (www.northstardst.com).

Whether their customers come out for the proven ability for adding value towards their drilling programs from their company's services or by their tools, it is their people which set them apart. The engineers partner with their customer for understanding and developing their innovative solutions and requirements. Northstar team combines the industry with their own experience and knowledge for their proprietary tools for successful implementation of those solutions. They share the commitment for delivering and innovative promises that they customers value, expect and deserves (Gerd, 2000).

ISO / TS 29001 as a common basis for oil and gas industry requirements in the quality management system in all parts of the world, and helps to avoid multiple audit certification industry. These technical specifications for the implementation of ISO 9001 quality management system is the result of cooperation between ISO and the international oil and gas industry, ie, that the American Petroleum Institute (API).

Services

As a responsibility of Northstar providing services, they are more focused towards their people and equipment that is important to meet up the requirements of the customer services. In evolving with the exploration basins around the world, the Northstar is engaged for developing the technical tools, experience and service expertise that is required to be successful in the most challenging operating environments (www.northstardst.com). Their customer service delivery model is divided into three categories:

Planning

Execution

Evaluation

Planning

The major commitment is basically their professional approach towards their service delivery. As the professionals, they are keen towards seeking the customer involvement early in the planning of the projects. They work directly with the customers for building up the test plans ...