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Emotional Intelligence - A study of its effects on Customer Service on SME in Singapore in the High Tech Industry from a customers' perspective
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Acknowledgement
I would take this opportunity to thank my research supervisor, family and friends for their support and guidance without which this research would not have been possible.
DECLARATION
I, ...
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EMOTIONAL INTELLIGENCE
Emotional Intelligence - A study of its effects on Customer Service on SME in Singapore in the High Tech Industry for a customers' perspective
Table of content
Chapter 2: Literature review2
Introduction2
The Hi-Tech industry in Singapore2
What is high technology?3
Challenges facing competitiveness4
High technology firms5
What are Emotions6
Past Theorists7
Some EI related associated approaches ...
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Factor affecting consumers' buying decision process on Mobile Service Providers especially in Thailand
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TABLE OF CONTENTS
CHAPTER 04: DISCUSSION AND ANALYSIS1
Introduction1
Questionnaire Development2
Testing the Reliability of the Questionnaire4
Findings from the Questionnaire and its Analysis6
Demographics8
Company Information12
Factors Affecting Consumers' Buying Process16
Testing of Hypotheses34
Hypothesis 134
Hypothesis 235
Hypothesis 336
Hypothesis 437
Discussion38
Influence of Branding38
Influence of Customer Loyalty40
Influence of the Purchasing ...
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“Emotional Intelligence - A study of its effects on Sales performances on SME in Singapore in the High Tech industry from a buyer perspective.”
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ACKNOWLEDGEMENT
I would take this opportunity to thank my research supervisor, family and friends for their support and guidance without which this research would not have been possible.
...
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Customer Relationship marketing opportunities for Inspectorate International Limited (Dubai)
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ACKNOWLEDGEMENT
I would like to thank my supervisors, friends and family, without their support this research study would not have been possible.
DECLARATION
I adjudge that the entire content of this dissertation is entirely my own work; the content used in this dissertation has not ...
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Role of New Communication Media in Direct Marketing
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Table of Contents
CHAPTER 01: INTRODUCTION1
Study Background1
Research Objectives2
Business Justification2
Academic Justification2
Justification of Research3
Research Question3
Supporting Questions3
Significance of study3
Structure of the Study:3
Introduction3
Frame of Reference4
Research Methodology4
Results and Discussion4
Conclusion and Recommendations4
Summary of Chapter 015
CHAPTER 02: FRAME OF REFERENCE6
Understanding the Marketing Process6
Marketing and Customers' Needs7
Direct Marketing - An Overview8
Direct Marketing ...
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Role of New Communication Media in Direct Marketing
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ACKNOWLEDGEMENT
My thanks go out to all who have helped me complete this study and with whom this project may have not been possible. In particular, my gratitude goes out to friends, facilitator and family for extensive and helpful comments on early drafts. I ...
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Retail Market in UK - A Case Study of Sainsbury
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ACKNOWLEDGEMENT
I would like to take this chance for thanking my research facilitator, friends & family for support they provided & their belief in me as Vestasll as guidance they provided without which I would have never been able to do this ...
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Role of internet marketing in changing the consumer behaviour: A qualitative analysis about Airlines in London
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ACKNOWLEDGEMENT
First of all, it would give me great pleasure to show my gratitude to my professor, for his propositions, remarks, understanding and patience. It would also be an honour to express gratitude to my parents, ...
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[Promotional Strategies Of Nike Shoe Company]
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Acknowledgement
I would take this opportunity to thank my research supervisor, family and friends for their support and guidance without which this research would not have been possible.
DECLARATION
I, [type your full first names and surname here], declare that the contents of this dissertation/thesis represent my own ...