HUMAN RESOURCES MANAGEMENT

Human Resource Management

Human Resource Management

Job Description

Job Title-

Guest Relationship Manager

Job Purpose-

The mission of a guest relationship manager is to provide caring and friendly environment to the airport customers and travellers. To achieve these traits, the guest relation manager must meet and assist all VVIP/VIP/ and CIP who require special care. The purpose of the manager is to provide high quality, simple and timely services to all the guests and represent the management as and when required. The tasks of this department is very diverse. If present, the guest relations team cares about the club floor (including service to club members). The welcome and support all the guests, setting up a guest profile, the inclusion of the b pecial guests wishes in this index as well as close cooperation with the "security" are also part of the activity area.

Accountabilities

Accountabilities

Activities

Facilitating all VVIP/VIP/ and CIP by providing effective and timely services.

Know how of the airport process as per standards

Keeping track on the conditions of all the ,viable and immovable assets at the lounge and VIP terminal

Ensuring maintenance and cleanliness of the lounges

Keeping records of the VIP movement and reposting to management on daily basis

Reporting incidents to seniors and updating them in the log book

Assist, plan and manage the short term event.

Coordinate unplanned events during the visit of celebrities.

Medical cases, emergency and crisis

The person should have the through knowledge of all the emergency procedures.

Ensure staff readiness and other resource for emergent and crisis ay the lounges and VIP terminal.

Making record of the VIP events during emergencies

VIP handling , facilitation and Guest Relation

Ensure all the requests from the central pr state government for handling the guests.

Issuance of the permits of airports and passes in an unbiased manner.

A person Specification

Guest relations executive, also known as guest relations manager, ensures comfort, safety and satisfaction of the patrons. It often helps a manager in the supervision of staff in the service administration, housekeeping and customer (Robbins, 2008, 27). If problems or concerns about the guest or service arise, it gets designed to solve problems and resolve them with charm and professionalism. In addition to the oversight of staff and customer service, guest relations executive is necessary to give personalized attention to guests get referred to as the dignitaries of his superiors (Werner, 2006, 17). This requires the managers to make direct contact with these visitors at least once per day during their stay and personally check their numbers on a daily basis to make sure they are well kept and in immaculate condition. It is expected to have a clear understanding of all the policies and procedures, including safety-related and evacuation issues. Executive guest relations effectively prepare daily, weekly and monthly reports to the airline manager, CEO and other executives (Clarke, 2004, 186).

In addition to the oversight of staff and customer service, guest relations executive is necessary to give particular attention to guests is referred to as the dignitaries of his superiors (Taylor, 2006, 152). This requires the manager to make physical contact with ...