George Ritzer's The McDonaldization of Society 6

McDonaldization

McDonaldization is the process by which the principles of the fast-food restaurant and popular consumer culture in general are coming to dominate more and more sectors of American society as well as the rest of the world, extending even to the realm of religion. Max Weber argued that the bureaucracy served as the ideal type of the rationalization process; the McDonaldization thesis serves as a modification and extension of Weber's argument by replacing the ideal type of the bureaucracy with that of the fast-food restaurant, both of which facilitate widespread standardization. Importantly, the fast-food restaurant represents the extension of standardization and rationalization from the realm of production to that of consumption. The five key components of McDonaldization are (1) efficiency, (2) calculability, (3) predictability, (4) control through the replacement of human with nonhuman technology, and (5) their culmination in the irrationality of rationality.

Efficiency, by definition, is the optimal way of achieving a solution to the problem at hand. With the fast-food industry, efficiency is achieved by providing the most direct way to make the transition from hunger to satiety. This quest for efficiency is similarly demonstrated in other realms of society (hence the McDonaldization of society)—online dating offers an efficient, goal-directed means for meeting “the right one;” televised evangelical sermons afford viewers a daily religious experience without their having to leave the comfort of their own homes; standardized tests enable universities to efficiently evaluate applicants by reducing them to a series of numbers; and so on.

The second defining tenet of McDonaldization is that of calculability. At the heart of such a process is the assumption that all value has been standardized and can be quantified and reduced to variables such as size and price; as a consequence, more of that standardized unit must be better. Such an emphasis is to be found in McDonald's tactic of offering “Big Macs,” “supersizing,” to be rendered as a quality-enhancing option, and “value meals.” They invoke the idea that the consumer is getting “more food for less money (Ritzer, 100).”

The third significant basic characteristic of McDonaldization is that of predictability. In the fast-food restaurant, patrons know what to expect when they order a Big Mac—because the hamburger is almost exactly the same in every McDonald's. In a globalized culture in which the number of choices continues to grow exponentially, people come to need, expect, and demand such predictability. The expectation that much the same product or service will be delivered each time one visits any McDonald's at any time or at any location has been extended to many different con-texts—from clothing stores to religious sects. People develop a relationship with the brand, product, or political party and thus come to expect consistent experiences when dealing with them.

McDonaldization affords increased control through the replacement of human with nonhuman technology. Nonhuman technology (e.g., automated or semi automated machinery) that is not subject to human fallibility helps facilitate the standardization of services and contributes to the other components of McDonaldization—efficiency, ...