COMMUNICATION

Communication at Work

Communication at Work

Introduction

Communication is one of most significant factor that makes an organisation successful. Within an organisation there is a process of communication consisting set of messages that projects the feeling of organisational members and the organization itself. This organizational communication is headed for internal participants, which are directors, staff, employees and external participants, which are suppliers, users and visitors.

This paper intends to explore the communication process in a company where I have been working. Main focus of this study is to examine the organizational differences that may occur that affects the communication within my workplace. It is a large profile Information Technology software production company. The communication between the members of organisation is given a great importance. Upward communication is a process of transmission of any information on the performers to the head. This kind of communication most often takes the form of any reports. Downward communication is a process of information transfer from leader to subordinate, for example, transfer of staff guidance for external communication is the exchange of information occurs between the enterprise and the environment. This way, a leader may collaborate with the team members to improve their performance and overall organisation's productivity.

However, the major dilemma in the company is diversified nature of employees who belong to different country, race and ethnicity. They all have their own set of cultural beliefs regarding communication that sometimes create a setback in the performance. In order to have deep rooted insight of this issue, 5 cultural dimensions of Hofstede model (1995) are discussed to categorize the diversification of employees. In addition to this, one of the other prevailing problems in the company is gender biasness. Although company believes in equality but gender partiality has become another source of communication conflicts that hinder organisational efficiency.

This reflective essay focuses on my experiences regarding the above mentioned dilemmas of the IT Company that adversely affects the communication.

Discussion

Values ??in other cultures

With globalization and worldview as a new global village "Managers need to be able to work with people from different cultures" and the values ??differ between cultures, understand it is very important for managers to understand the differences for help to explain and predict the behaviour of employees from different countries.

There are two theories for the evaluation of cultures:

Hofstede's theoretical framework for assessing cultures, this has become a reference for differentiating cultures of other countries, despite the fact that the data come from a single company and have more than thirty years old. In this theory was discovered that managers and employees vary on five dimensions:

Power distance

It is the degree to which the people of a nation accept that power in institutions is distributed unequally. According to the findings of Hofstede Chinese employees and West Africa employees working in the IT Company had high scores on power distance, while USA and the Netherlands citizens had lower grades.

Individualism or collectivism

It is the degree to which nationals of a country prefer to act as individuals rather ...