Increasingly provide quality customer service is the main concern of all professionals involved in the transport chain from manufacturer of security systems, to the carrier making the delivery, and past, of course, for the freight or the logistics, the consignee and the ship-owner, the stevedore and port terminal, the airline, and so on (Martin, 2011).
This need to provide security for the transport of goods and forced them to each of the parties involved to incorporate quality and safety procedures in all processes of production of products and services and to ...