BUSINESS QUESTIONNAIRE

Business Questionnaire



Business Questionnaire

Structured Interview

Supply chain teamwork and administration has been employed in many firms to achieve competitive gain. From the retail business to the automotive and the farming industries, the beliefs has exemplars of flourishing functions. Two of the most significant in-house functions in a company, which have achieved increased value, are purchase and logistic departments. Purchasing and logistics both make a payment to the competitiveness of an organisation by carrying out diverse value adding actions independently. This paper will address two different questionnaires designed to deal with the subject matter of these two functions in Supply Chain Management. There are some questions in the questionnaires that will intend for end-users or internal customers and will explore the area of Procurement Functionalities and in-house structure division of the organization.

Questionnaire for Personal Structured Interview

Date of the Questionnaire: ____/____/_____

Company Name: Contact Number:

Name of the Department:

Head of the Department: Position:

Address:

Email:

Fax:

Procurement: Functionalities (Internal Customer)

What do you understand by the term Procurement from your existing position?

In your view how significant is the Procurement function to the firms' successful operations?

Which level of satisfaction would you rate the productivity from Procurement actions?

(a) Excellent

(b) Very Good

(c) Average (requirement for improvement)

(d) Poor (Require a complete change in procedure)

If you have chose “a” or “b” for above question, it shows that you are happy with current productivity from Procurement Activities. Please answer the following questions that assist to collect some ideas of Procurement activities that satisfy you.

(1)Prices of products and services procured are:

i) Outstanding, very competitive

ii) Competitive

iii) Satisfactory (requirement for improvement)

iv) Unsatisfactory (Need an absolute change in procedure)

(2) Quality for the most of the products/services that are acquired

i) Excellent (exceed your expectation)

ii) Very Good (up to your expectation)

iii) Satisfactory (with need for upgrading)

iv) Unsatisfactory (need a complete change in procedure)

(3) Lead time to take delivery of the products or services procured:

i) Excellent

ii) Very Good

iii) Satisfactory (need for improvement)

iv) Unsatisfactory (need a complete change in procedure)

(4) Reactions from Procurement Team

i) Excellent

ii) Very Good

iii) Satisfactory (need for improvement)

iv) Unsatisfactory (need a complete change in procedure)

(5) Flexibility of the team and organization in dealing with the changes of specifications, lead time, returned items, general dealing etc.

i) Excellent

ii) Very Good

iii) Satisfactory (need for improvement)

iv) Unsatisfactory (need a complete change in procedure)

If you rated “c” or “d” for Q3 above, it shows that you are not happy with current productivity from Procurement Activities? Could you tick one or more of areas below of activities need enhancement?

Prices goods or services procured are usually costly.

Goods and Services procured are of poor quality/do not fulfilling your expectation.

Lead time from placing of an order to the delivery of goods/services is longer than standard time.

Infrastructure barriers with the procurement team (Please provide few examples)

Frequently experience issues on infrastructure to the dealers.

Dealers that are selected are not trustworthy.

In most cases information received on product inquisition is not complete.

Products procured have no guarantee or assurance against manufacture faults

Others (please specify them)

Logistics: Functionalities

What do you understand by the term ...