Communication in organizations is the fact of sending and receiving information within the framework of a complex organization, including internal communications, human relations, management relations, trade unions, communities upstream, downstream and horizontal skills communication (speaking, listening and writing), and evaluation programs of communications. An organization with good communication tends to lead to greater job satisfaction and even better performance in their employees (Zedeck, 2011). Using her people better understand their work, they feel more identified and more will participate in the organization.
Discussion
Communication in business
Communication: 1. - The process by which we transmit and receive data, ideas, opinions and attitudes. 2. - Transfer and understanding of ideas, thoughts, knowledge, expressions, feelings and emotions between two or more people. 3. - Exchange of information.
Organizational communication
Refers to communication processes designed for an institution or company. "Message flow of the organization directly related to the objectives, functions and structure of the organization, message flow of the organization trying to create and maintain a positive image of it.”
Within the organization identifies three communication systems: operational (data related to tasks or operations), regulatory (orders, rules and instructions) and maintenance / development (public relations and employees, advertising and training). The business strategy emphasizes the importance of individual relationships against collective relations between management and workers or managers. Communication in an organization refers to an activity that depends less on hierarchies, orders and mandates, and stresses the importance of active participation and good communication of all company employees (Zaremba, 2010). The aim is to foster a cooperative relationship between management and workers to avoid the frequent clashes arising from a traditional hierarchical relationship. When this communication is working properly, employees commit to the long-term goals of the organization work better, go much further, allowing it to adapt better to changes in markets.
Allow employee participation in decision-making and the organization of the activity means giving additional information and consultation on how to develop these activities. The key to good communication in business communication is that the upper level flow to the lower level and vice versa. Not just a brief meeting or transmit orders from managers to workers. The active participation of workers requires the creation of think tanks to address the various issues and regular meetings between them and the managers of the company.
These meetings underscore the importance of controlling quality of goods and services produced by the company (Papa, et., al., 2008). This participation allows the company to make the most of the preparation of their workers and their initiatives. Thus encouraged, in some cases, a relationship of trust between the employer and his subordinates.
Experience seems to show that companies that employ organizational communication better results and higher levels of production and productivity as they apply in a traditional hierarchy or where labor relations are conducted through collective bargaining.
Oral communication and nonverbal
The best communication tool that is readily available to management is the chance to talk personally with people, since it provides more room for the party a rapid and reciprocal. In communication is called feedback. Good management and good motivation to rely on good communication...