HEALTHCARE COMMUNICATION

Communication Processes in Health & Social Care

[Name of the Student]

Contents

Introduction3

Communication Processes3

2.1- How Communication Processes Are Influenced By Values & Cultural Factors6

The Role of Culture in Healthcare7

Cultural Competence in Healthcare8

The Role of Language in Providing Quality Healthcare8

Impact of Legislation, Charters, Codes of Practice on Communication Processes9

Equality10

Diversity11

Confidentiality11

Discrimination11

Major Legislations12

Implementation of Laws on Healthcare13

Analysis of My Organization's Systems & Policies15

Effectiveness of Communication in My Organization15

System in Practise at Workplace16

Current Scenario at the Organization16

Suggested Changes17

Major Issues & Implementation17

Recommended Practices18

References20

Communication Processes in Health & Social Care

Task 2 - Show how Communication Processes are Influenced by Values and Cultural factors in Health and Social Care

Introduction

Communication is a vital component in an organization; regardless of the nature of the work the organization is engaged in. Interactive communication between individuals is something that may only be obtained through spoken words or other means. In order for communication to occur, there is always a need for two people, and the ability to communicate among them is determined by the easiness that is between them, of relationship. This ability to communicate in an effective and efficient manner is especially important for people who have chosen health care as their profession, and aim to build a strong method of interaction between patients and clients, and professionals alike. In this paper, we would examine how communication is effectively used in healthcare profession; and the cultural factors which may influence the processes. I will be analyzing modes of communication and other important aspects in the context of health care and social work.

Communication Processes

Communication can easily be defined as the process that consists of sending or receiving messages and other modes of communication among two or more individuals. For communication to be properly effective, other modes can also be used, such as body language, gestures, facial expressions, and appearance as well as positioning. These methods are often used if there is a communication barrier between two individuals, especially those that may suffer from health care issues or may need social work. Non-verbal communication is important in this field as some patients may come across as incredibly shy and not be forthcoming with their ailments. It is next to impossible to have to endure in health and social care without the help of communication (Mullins, 2005, pp.90).

There are several reasons that a professional may need to communicate with a patient and it becomes absolutely vital that communication be done in an effective and easy manner without any occurrences of misunderstanding or hostility towards the patient. Health care professionals often communicate regularly with patients, as well as temporary or permanent residents, or clients. They may also need to enquire after other health care professions or managers and supervisors. Of course, friends and family fall under this category as well, since at the end of the day they are the ones in need of communication the most.

Culture refers to “a collective programming of the human mind which distinguishes members of a particular group or from others" (Hofstede, 1997, pp. 2). Cultural factors are highly significant ...