Training and Development in the Retail Business

By

ACKNOWLEDGEMENTS

My thanks go out to all who have helped me complete this study and with whom this project may have not been possible. In particular, my gratitude goes out to friends, facilitator and family for extensive and helpful comments on early drafts. I am also deeply indebted to the authors who have shared my interest and preceded me. Their works provided me with a host of information to learn from and build upon, also served as examples to emulate.

DECLARATION

I, (Your name), would like to declare that all contents included in this thesis/dissertation stand for my individual work without any aid, & this thesis/dissertation has not been submitted for any examination at academic as well as professional level previously. It is also representing my very own views & not essentially which are associated with university.

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ABSTRACT

In this Study, we will try to explore the concept of “Importance of Training and development in retail business”. The focus of the research will on the training keeps employees motivated and demonstrates to them that they valued by their organisation; but more importantly than just being valued, it shows them that their employers are willing to invest in their future. The methodology focused on the collection of secondary data and primary data. The extraction of data has been done from a number of sources like articles, journals, internet publications and books, along with that, some surveys are conducted within the organisation through questionnaire. Secondary research aims at gathering information through different mediums like broadcast media, literature, publications and other kinds of sources that are categorize as non-human. This particular genre of research does not involve and kind of human subjects.

There is more subjectivity involved with the qualitative research pattern in comparison to the quantitative research methods. The qualitative methods have more room for collection of information and data in terms of both the secondary aspects and the primary ones. Finally, the research describes various training and development professionals need to find ways to improve evaluation processes to support the need for the existence of training departments. The thesis explores to ensure that the research has developed well in tune with the academic world has to ensure that it is the right approach is adopted which would support the requirements of the research topic and objectives.

TABLE OF CONTENTS

ACKNOWLEDGEMENTSII

DECLARATIONIII

ABSTRACTIV

CHAPTER 1: INTRODUCTION1

1.1 Introduction1

1.2Background3

1.3 Purpose of Study4

1.4 Significance of the study5

1.5 Aims and objectives6

1.6Research Questions7

CHAPTER 2: LITERATURE REVIEW8

2.1 Training and Development8

2.2 Organizational Training Diagnosis9

2.3 Training Emphasis Relating To Productivity11

2.4 The Importance Of Retail Business Training11

2.5 Why do employers bother with training?12

2.6 Requirements of the Business Change Over Time13

2.7 Wholesale and Retail Sector14

2.8 Practical Applications15

2.9 Retail Industry16

2.10 Development16

2.11 The Retail Training Challenge17

2.12 Management Problems to determine Training Needs18

2.13 Employee Training and Development in Clarks19

2.13.1 The Perception of Employee Training and Development20

2.14 Evaluation Criteria at Clarks21

2.15 Research Analysis21

2.16 Clarks Training Strategy and its Implementations22

2.16.1 Training Levels22

2.16.2 Development23

2.17 Designing Training and Development24

2.17.1 Business Model24

2.17.2 Area Sales Managers25

2.17.3 Store Managers25

2.17.4 Assistant ...