TOTAL QUALITY MANAGEMENT

Total Quality Management

Total Quality Management

Introduction

In this paper presents a comparative analysis of four models. International Total Quality Management: EFQM Excellence Model. The analysis is based on the comparison of variables defining focus, structural pattern, and feedback, number of criteria and concepts or principles. Subsequently establish a relationship between variables compared with the standard ISO 9000. The purpose of this comparative analysis of illustrating the similarities and differences between each of the models with object of power by comparison, to identify those elements that contribute total. Finalizing the implementation of a total quality system.

Therefore, in brief, quality and total quality management (TQM) in particular can be defined as directing (managing) the whole (total) production process to produce an excellent (quality) product or service.

Background and Overview

The objective of Total Quality Management is to achieve a process of continuous quality improvement for a better knowledge and control of the whole system (product or service design, suppliers, materials, distribution, information, etc.) So that proceeds received by consumers constantly correct the conditions for use (zero defects in quality), and improve internal processes so as to produce goods without defects to the first, involving the elimination of waste to reduce costs, improve all internal processes and procedures, attention to customers and suppliers, delivery times and post-sales services (Deming, 2006).

Quality management involves all sectors, is so important to produce the item that consumers want, and produce no failures and at least cost, and deliver in a timely manner, the care of the customers, billing without error, and not produce contamination. Just as important is the quality of inputs and it aims at reducing the number of suppliers (to reach one per line input) for the purpose of ensuring the quality (avoiding the costs of verification of quantity and quality), just- time and the amount required, so too does the quality of the workforce (a workforce without sufficient knowledge or unsuitable for the task will involve costs for lost productivity, high turnover and training costs). This quality of labor as well as the quality of inputs and materials affects both the quality of products, such as costs and productivity levels.

Two factors tend to reduce costs with quality control:

1. The proportion of production that were previously discarded is marketable.

Principles of Deming

Many who work in the 80 and 90 with the concepts of Total Quality, we observe today are still valid management principles that Dr. William E: Deming left us:

These principles were pillar for the development of quality and allowed countries such as Japan and Asia's tigers and ocelot's position of leading countries for their competitiveness, mainly due to the quality of its exports. In addition, the U.S. when he discovered auto re-occupy the place as an economic power that forces him to have. The famous documentary "Why Japan can and we do not" made them wake up from a slumber of several decades, rediscovering their own gurus.

Evidence in the purpose of improving products and services:

"Dr. Deming suggests a radical new definition of the ...