TOTAL QUALITY MANAGEMENT

Total Quality Management

Abstract

In this study we try to explore the concept of “Total Quality Management” in a holistic context. The main focus of the research is on “Total Quality Management in Health Care Company” and its relation with “Variation in Employee Perceptions of Total Quality”. The research also analyzes many aspects of “Total Quality Management” and tries to gauge its effect on “Health Care Financing” in relation to “Variation in Employee Perceptions of Total Quality”. We also discuss the factors responsible for variation in employee perception of total quality. In this research we have employed qualitative secondary research method through which we have reviewed extensive literature regarding people's perceptions about Total Quality in Health Care Financing and Variation in Employee Perception of Total Quality.

Table of Contents

Abstractii

CHAPTER 1: INTRODUCTION1

Outline1

Total Quality Management1

Background1

Significance of the Study2

Purpose of the Study2

Aims and Objectives of the Study3

Thesis Statement3

Rationale3

Summary4

CHAPTER 2: LITERATURE REVIEW6

Introduction6

The Objective of TQM6

Research Questions8

Background of Total Quality in Health Care Financing in US8

Conception of Total Quality Today9

Quality Of Services And Deployment Of Funds Generated9

Standards of Quality Management11

Distinction in Employee Perceptions of Total Quality12

Reinforcing Systems and Processes13

Technical and Human Systems13

Frameworks and Processes14

Deming and Pay-for-Performance15

Skill-Established salary15

Benefits of Skill-Based Pay16

Loss due to Skill-Based Salary17

Skill-Based Salary and TQM18

Skill-Based Bonuses18

Combination Skill-Based Training Pay and Skill Based Bonuses19

Skill-Based Recognition20

Team-Oriented? Skill-Based Training21

Skill-Based Training as a Reward22

Recommendations for Skill-Based Pay within a TQM Program22

An alternative to performance appraisal: total quality management24

TQM and Performance Appraisal in Theory26

Variation: The Heart of TQM27

Personnel Evaluation28

TQM and Performance Appraisal in Practice32

Implementation Obstacles34

Difficulty in Abandoning Appraisals35

Building a TQM Infrastructure39

Company culture51

Company design52

Leadership for quality55

Physician involvement55

Quality structure56

Technical support56

Summary57

CHAPTER 3: METHODOLOGY60

Research Method60

Data Collection and Ethical Issues61

Summary62

CHAPTER 4: DISCUSSION64

Strategy for QMS Implementation68

Summary69

CHAPTER 5: CONCLUSION71

Future Recommendations72

Summary72

References74

Bibliography87

CHAPTER 1: INTRODUCTION

Outline

This study is comprised of following chapters:

Introduction

Literature Review

Methodology

Discussion and Conclusion

Total Quality Management

Total Quality Management (TQM) is the outgrowth of a long line of developments seeking to evaluate and improve the quality of manufactured goods. The idea behind TQM is that much can be achieved by innovation? but competitive advantage is largely affected by continuous process improvement. Universities and colleges have applied TQM to both the administrative aspects of university operations and? to a lesser extent? the academic aspects. Experience with the TQM process on university campuses has found it to be inexpensive to undertake and relatively quick to complete while achieving significant improvement.

Background

Total Quality Management is a business management methodology that aligns the activities of all employees focusing customer satisfaction to be achieved by continuous improvement in the quality of all activities? processes? goods and services". Total quality management's definition clearly explains that it is a way to run a business and be successful through total continued and maintained quality in all things. (Drucker? 2004 pp. 12-18) The following review of literature is regarding total quality management in relation to variations in employee perception of total quality.

Today's quality movement in health care draws on disparate roots in medicine and industry; and it can be varying from employee to employee and from company to company. Medicine historically has taken a watchdog approach? relying on government ...