TOTAL QUALITY MANAGEMENT

Total Quality Management

Total Quality Management

Introduction

This report deals with the topic of TQM and JIT, in regards with the case of SG plc's food, where the company is facing problems in its quality management department and wants to use a different strategy to improve it. In this report we will test the aforementioned methodologies in order to improve the process of quality management in the Company.

Total Quality Management (TQM)

The aim of the Total Quality Management process is to achieve continuous improvement of quality for a better understanding and control of the entire system (product or service design, suppliers, materials, distribution, information, etc.) So that the product received by consumers to constantly correct conditions for use (zero defects in quality), and improve internal processes so as to produce defect-free goods to the first, involving the removal of waste to reduce costs, improving all internal processes and procedures, attention to customers and suppliers, delivery times and after sales services. 

Quality management involves all sectors, is so important to produce the item that consumers want, and produce without failures and lower cost, deliver them in a timely manner, the care of the customers, bill without errors, and not produce contamination. Just as important is the quality of inputs and overall aim is to reduce the number of suppliers (reach one per line input) for the purpose of ensuring the quality (avoiding the costs of verification of quantity and quality), the just- time and the amount required, so it is also important to the quality of labor (manpower without sufficient knowledge or unsuitable for the task will involve costs for lack of productivity, high turnover and training costs). This quality of workmanship as well as quality of supplies or materials affects both the quality of products, such as costs and productivity levels. 

The quality is no less important in areas such as Credit and Collection. This quality is critical to the business continuity. Does little good to produce good products and then sell them if there are difficulties in collecting or they are made at a high cost. 

Quality and productivity are two sides of the same coin. All that contributes to enhancing the quality positively affects the productivity of the company. At the time that the quality is improved, reduces the cost of customer security, as the cost of servicing and maintenance. If you start by doing the right things, the costs of technological studies and provision of machines and tools also decrease, while the company increases the trust and loyalty of customers. 

Two factors tend to reduce costs with quality control: 

The production of previously discarded is salable.

The production can be increased using the same equipment.

Consider what happens when we drive a car along a road in poor condition. Obviously, we have to slow down while on a well-paved highway you can travel faster. Here's how it is, but you have to experience to understand it really improves. Quality control can do wonders for a company and the success of many Japanese products attests to this fact. 

Production System Just in Time

The production system is oriented ...