TOTAL QUALITY MANAGEMENT

Total Quality Management

Total Quality Management

Total Quality Management

Consumers place heavy emphasis on quality these days and they expect that the goods they have purchased either meet or exceed the levels of performance that have been advertised. The performance levels deal with factors such as on time delivery or response time for delivery companies such as FedEx or UPS. Consumers today believe in paying for a product according to the value it provides. People do not want to pay high amounts of money for items that do not perform to the expected levels of performance these days.

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