TOTAL QUALITY MANAGEMENT

Total Quality Management



Total Quality Management

In order to reach this goal upper management must be involved in every aspect of organization. Organizations must find out what customer wants (Maanen 1998). All employees must be trained and they should all be focused on same goal of giving their customers satisfaction. This should be a continual process that continuously changes over time (Jacowski 2007). Many organizations have adapted TQM programs. In following paper, it will discuss in more detail some of changes organizations have adopted.

With all advancement in computer technology there is increased and more efficient communication all over world. Organizations ...