TOTAL QUALITY MANAGEMENT

Total Quality Management

Total Quality Management

Introduction

The Total Quality is the most evolved stage in the successive changes it has undergone the term quality over time. At first it comes to Control Quality, the first step in the management of quality which is based on techniques of inspection applied to production. Then comes the Quality Assurance, phase aims to ensure a continuous level of quality of product or service provided. Eventually you will reach what is known today as Total Quality Management, a system of business management closely related to the concept of continuous improvement and that includes the two earlier phases (Hunt, 1993, 89-97). The early cores of this management system are:

Achieving the satisfaction on of the needs and expectations of the customer (internal and external).

Development of a process of continuous improvement in all activities and processes carried out in the company (implementing continuous improvement has a beginning but no end).

Total commitment of management and leadership of all asset management team.

Participation of all members of the organization and promotion of work as a team to a Total Quality Management.

Involvement of the supplier in the system of Total Quality company, given the fundamental role in achieving this quality in the company.

Identification and Management of key processes the organization, overcoming departmental barriers and structural hide these processes.

Management decisions based on data and facts objectives of management based on intuition. Domain of management information (Webb, 1995, 56-64).

Joseph Juran's Quality

For Juran quality can have different meanings, two of which are very important for the company, as these are used for quality planning and strategy business. For Juran defined quality as the absence of deficiencies that may occur as late delivery, failure during the service, incorrect billing, cancellation of contracts of sales , etc.. Quality is suitable for use.

Juran Trilogy

Quality Planning

Quality Control

Quality Improvement

The Three Processes Are Interrelated.

It all starts with the planning of quality. The purpose of quality planning is to provide operational forces the means to obtain products that can meet the needs of customers. Once planning is complete, the plan is passed to the operating forces where production occurs. We then analyze what changes you should make the process for better quality.

Steps to Quality Planning

In planning for quality products and develop processes, to meet customer needs. The quality planning is explained in the following diagram of flow.

Juran does not emphasize the problems that may occur, but the tools for any job with a company and so fix them (Hunt, 1993, 89-97).

Edward Deming

Deming's achievements are recognized worldwide. It has been established that by using the principles of Deming quality increases and, therefore, lower costs and savings can be passed to consumers. When customers get quality products companies manage to increase their income and to achieve this, the economy grows.

The Fourteen Points and Seven Deadly Sins of Deming are:

Make constant in order to improve the quality

Adopt the new philosophy

Ending dependence on mass inspection

End the practice of deciding business based on price and not on quality

Finding ...