The impact of organization culture in the implementation of MIS in the SME

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ACKNOWLEDGEMENTS

My thanks go out to all who have helped me complete this study and with whom this project may have not been possible. In particular, my gratitude goes out to friends, facilitator and family for extensive and helpful comments on early drafts. I am also deeply indebted to the authors who have shared my interest and preceded me. Their works provided me with a host of information to learn from and build upon, also served as examples to emulate.

DECLARATION

I, (Your name), would like to declare that all contents included in this thesis/dissertation stand for my individual work without any aid, & this thesis/dissertation has not been submitted for any examination at academic as well as professional level previously. It is also representing my very own views & not essentially which are associated with university.

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ABSTRACT

This research aims to study the impact of organizational culture on MIS implementation in small and medium sized enterprises in UK. The research used mixed research method to study the research in depth. The researcher studied the existing literature in detail and formed the research questions. Since the research questions were broad, thus the researcher formed the interview questions and survey questions on the basis of research questions. The researcher found that management information system improves the business productivity and increases its profitability. The research questions addressed in this research are what is the culture of SMEs? What are the factors which affect the MIS implementation in the SMEs? What is the impact of technology on the small and medium enterprise culture? And what is the impact of organization culture in the implementation of MIS in the SMEs? The researcher used unstructured interview questionnaire and survey to take the responses of the sample.

TABLE OF CONTENTS

ACKNOWLEDGEMENTSII

DECLARATIONIII

ABSTRACTIV

CHAPTER 1: INTRODUCTION1

Background1

Problem Statement1

Significance2

Aims and objectives2

Research question2

CHAPTER 2: LITERATURE REVIEW4

Concept of Organizational Climate5

The dimensions of climate8

Concept of Organizational Culture10

The effects of organizational culture12

Technology's Effect on Organizational Culture13

CHAPTER 3: METHODOLOGY16

Literature on research methods16

Mixed Research17

Classification of research methods18

Multi-method studies18

Mixed method studies18

Strength and weakness of the mixed research19

Strengths19

Weaknesses19

Research Question20

Interview questionnaire20

Instrument for data collection21

Sample for interview21

Sample for questionnaire21

Ethical Considerations21

CHAPTER 4: DISCUSSION23

MIS Affect Organizational Culture23

Culture Resists Change25

Interview analysis26

Questionnaire analysis33

Discussion35

CHAPTER 5: CONCLUSION36

Consequences of the Results36

Recommendations for Further Research37

REFERENCES39

APPENDICES46

INTERVIEW QUESTIONNAIRE46

SURVEY QUESTIONNAIRE47

QUESTIONNAIRE RESPONSES51

CHAPTER 1: INTRODUCTION

Background

All the companies which are functioning in the free market economies focus on one thing in general and that is they all look for strategies to improve the volume of sales, improve the level of productivity and improve profit margins. Technology is often used to achieve the above mentioned targets by the firms. Management information system is one such technology which the firms have started to use to achieve the goals. Management information systems have many benefits as the return on investment of the firms increases manifold. Management information system also speeds up the productivity by reducing the costs. The users can access information more easily and make decisions quickly due to management information system. MIS automates the whole business process and controls all ...