PATIENT SATISFACTION

Nursing: Patient Satisfaction

A Capstone Presented to the Faculty of the Nursing Department

of Western Governors University

in Partial Fulfillment of the Requirements for the Degree of

Master of Science in Nursing, Education Specialty

Date of PASS Here

Chair: Mentor's name here

Committee Member: name

Committee Member: name

Abstract

Nursing is the science of providing continuous care for sick or infirm people. While nursing as an occupation has always existed, it is only in recent years that it has developed as a specialized profession. Nursing is an exciting and challenging field to study. Acknowledgments

I am grateful to all the participants my teachers and all those in the hospital nursing staff for helping me do a good job

TABLE OF CONTENTS

Abstract2

ACKNOWLEDGMENTS3

CHAPTER 1: INTRODUCTION TO THE PROBLEM5

Introduction5

Problem Statement10

Rationale and Significance14

Research Question(s)16

Definition of Terms16

Summary17

CHAPTER 2: LITERATURE REVIEW19

Introduction19

CHAPTER 3: METHODOLOGY26

Introduction26

Research Design26

Setting27

Participants27

Description of Instruments or Research Tools28

Data Collection and Procedures28

Data Analysis30

Summary33

CHAPTER 4: FINDINGS36

Overview36

Analysis of Data45

Results and Interpretation45

Summary45

CHAPTER 5: DISCUSSION AND CONCLUSIONS45

Overview or Introduction47

Implications52

Limitations53

Recommendations53

CHAPTER 1: INTRODUCTION TO THE PROBLEM

Introduction

In ancient times, when medical lore was associated with good or evil spirits, the sick were usually cared for in temples and houses of worship. In the early Christian era, certain women in the church undertook nursing duties, their services being extended to patients in their homes. These women had no real training by today's standards, but experience taught them valuable skills, especially in the use of herbs and drugs, and some gained fame as the physicians of their era. In later centuries, however, nursing duties fell mostly to relatively ignorant women. In the 17th centaury, St. Vincent de Paul began to encourage women to undertake some form of training for their work, but there was no real hospital training school for nurses until one was established in Kaiserwerth, Germany, in 1846. There, Florence Nightingale received the training that later enabled her to establish, at St. Thomas's Hospital in London, the first school designed primarily to train nurses rather than to provide nursing service for the hospital. Similar schools were established in 1873 in New York City, New Haven (Conn.), and Boston. Nursing subsequently became one of the most important professions open to women until the social changes wrought by the revival of the feminist movement that began in the 1960s.

Nursing is the science of providing continuous care for sick or infirm people. While nursing as an occupation has always existed, it is only in recent years that it has developed as a specialized profession. Nursing is an exciting and challenging field to study. Nursing uses a scientific process to plan care for people in acute illnesses and teach them how to stay healthy or cope with their illness. Nurses are the helper of the doctors. They assist the doctors by giving medicine, treatments, tests, injections, or draw blood as directed by the physician. They also observe patients for mental, physical, social and or emotional changes and record changes. (Centers for Medicare & Medicaid Services, April 2002) The theory of Nursing as Caring is a general or grand nursing theory that can be used as ...