Human Resource Management in IT

By

ACKNOWLEDGEMENT

I would take this opportunity to thank my research supervisor, family and friends for their support and guidance without which this research would not have been possible.

DECLARATION

I, [type your full first names and surname here], declare that the contents of this dissertation/thesis represent my own unaided work, and that the dissertation/thesis has not previously been submitted for academic examination towards any qualification. Furthermore, it represents my own opinions and not necessarily those of the University.

Signed __________________ Date _________________

ABSTRACT

The vital role of information technology (IT) in the India economy has produced an increasing demand for highly skilled IT professionals. This dissertation, attempts to identify the HR strategies employed by India's top computer executives and the relationship of those decisions to workforce performance. Prior research called for more information from the employer perspective and this study focused on recruitment and selection outcomes as a result of organizational strategies Apart from these secondary resources, data was taken from respondents of two IT companies: Nucleus software Ltd and PNIL Web House Companies using on-line recruitment enjoy a competitive advantage over those that do not use. The on-line recruitment is relatively cheap, comes to candidates who could not be accessed using conventional methods and may be faster and more efficient than other methods. The research was limited to two organisations only. Other firms may be studies in future to increase generalizability

TABLE OF CONTENTS

ACKNOWLEDGEMENTii

DECLARATIONiii

ABSTRACTiv

CHAPTER 1: INTRODUCTION1

Overview1

Research Background1

Human Resource Management2

Definition of terms3

Research Questions4

Aims and Objectives4

Rationale4

CHAPTER 2: LITERATURE REVIEW6

Human Resource6

Human Resource in the IT Industry7

Theoretical Framework8

Human Resource Management Theories in the IT Industry9

Employee Motivation10

Recent Development in Recruitment & Selection Practices12

Sources of Recruitment13

Selection Criteria in Indian IT Companies14

Nucleus software introduction14

Introduction: PNILWeb House15

Recruitment methods15

CHAPTER 3: METHODOLOGY18

Strength and weakness of the mixed research18

Search Technique19

Literature Search20

Instrument for data collection20

Participants and setting20

Procedures21

Data Analysis21

Reliability/Dependability23

Validity25

Ethical Considerations26

CHAPTER 4: DISCUSSION AND ANALYSIS28

CHAPTER 5: CONCLUSION47

Selection Practices48

Assessment Centres48

Possible threats50

Suggestions and Recommendations51

Recommendations for Nucleus software52

Recommendations for PNIL web house52

Limitations of study52

REFERENCES53

BIBLIOGRAPHY61

APPENDIX A66

Letter of Invitation and Consent Form66

Acknowledgment Form67

APPENDIX B: DEMOGRAPHIC SURVEY68

Demographic Data68

APPENDIX C: INTERVIEW PROTOCOL69

Notes For Interviewer69

Interview Methodology:69

Semi Structured Question Design.69

Components of Interview70

Explain Purpose of Interview70

Ask permission to record interview71

APPENDIX D72

Set of Questions (administered both as a questionnaire and set of questions for the interview72

APPENDIX E77

CHAPTER 1: INTRODUCTION

Overview

The vital role of information technology (IT) in the India economy has produced an increasing demand for highly skilled IT professionals. This dissertation, attempts to identify the HR strategies employed by India's top computer executives and the relationship of those decisions to workforce performance. Information Technology (IT) professionals are a critical driving force of the India economy as workers to create, apply and use information technology are now essential for all industries. Contributing more than a third of real India economic growth, information technology plays a vital role in the knowledge-based economy. Business executives have embraced technology to facilitate creation and improvement of products).

Research Background

One question that has intrigued contemporary researchers is how and why IT as an industry has socially impacted India in unprecedented ways. Put otherwise, 'why and how does IT matter?' A considerable number of ongoing ...