According to the case study analysis, it clearly shows that Shank's old boss failed miserably on account of establishing two key tiers of employee's self-identity - belongingness and esteem - which sabotaged the relationship he was supposed to develop with the employees working underneath that boss, causing itches among employees and becoming indifferent towards the requirements of the employees working in the organization.
Hence, because employees were given much more preference and priority in line with their own work and their designed job descriptions ...