Business Process and Quality Assurance

Table of Contents

CHAPTER 01: INTRODUCTION3

Background of the Study3

Problem Statement4

Research Question4

Aims and Objectives4

CHAPTER 02: LITERATURE REVIEW5

Engage & Assess phase6

Business Agility Assessment7

Business Outcome Map7

Architect & Plan phase7

Agility Heat Map8

Agility Blueprint8

Agility Transition Plan8

CHAPTER 03: METHODOLOGY12

Research Methodology12

Data Collection12

CHAPTER 04: FINDINGS AND DISCUSSION13

CHAPTER 05: CONCLUSION16

CHAPTER 01: INTRODUCTION

Background of the Study

The international business environment has become very competitive in the current decade. In order to survive and compete in this environment, organizations need to improve themselves continuously. The demand to improve continuously has urged organizations to look for ways to improve their business processes. In order to achieve this goal, a number of organizations have adopted process-oriented management. The adoption of process-oriented management has resulted in several innovations over the last few decades. The latest innovation that has taken place in this area is Business Process Management. During the last few years, BPM has been identified as the top priority of businesses. The wide acceptance of BPM has led towards the successful implementation of BPM processes in many organizations.

In the area of business process improvement, quality is an important topic. In the context of business process improvement or business process management, quality is defined as the capability of processes to deliver high quality products. There are diverse operational benefits offered by quality including lower operating cost and improved customer satisfaction.

Quality is considered to be one of the most important dimensions of business process. There is no specified approach of framework that can be used to represent the quality aspects of business processes. Quality management refers to all activities that an organization utilize in order to improve the quality of products and services. The research on the integration of quality management into business process management and improvement is limited. In the previous studies, the concept of quality has been addressed in different areas including Six Sigma, Total Quality Management, and Business Process Re-engineering.

Problem Statement

The concepts of Business Process Improvement and Total Quality Management have been gaining popularity all over the world. These concepts have been successfully adopted by a number of companies in the developed and developing countries. However, there is limited research on the integration between Business Process Improvement and Total Quality Management. This research aims to study the association between BPO and TQM.

Research Question

How Quality Assurance can be integrated into Business Process Improvement?

How can organizations manage the quality of business processes during the different phases of the BPM life cycle?

Aims and Objectives

The aims and objectives of this study are:

To explore the concept of Total Quality Management

To explore the concept of Business Process Improvement

To comprehend and analyze the integration between TQM and BPI

CHAPTER 02: LITERATURE REVIEW

Convergence of business and IT is on the rise, and so is the necessity for creating business outcomes that matter, and for innovation and creating sustainable business agility in the face of complexity. A business-centric method, the business process optimization (BPO) (refer to Part 1 for more information on the concept of BPO) method holistically combines capabilities to deliver improved business outcomes ...