Business Process and Analysis and Measurement

Business Process and Analysis and Measurement

Introduction

Today companies are facing fast changing business environment, fast changing technologies, changing customer needs and expectations and product life cycles in globalization within this environment today's managers has to ensure long term business for their company. And in growing market its now important respond to this by investing in innovative new product and marketing strategies, but they also have to concern about optimizing cost, time scale, product recourses in order to increase efficiency. Processes acts as building blocks of an enterprise and it include all the employees and systems that exist within enterprise. Therefore every company has to manage their business processes (Wilson 2002).

Discussion

Business Process Performance

Business process management is the set of activities needed to define, optimize, monitor and integrate the business processes in order to create a process-oriented to make it more efficient and effective. BPM is a middle ground between the company management and 'Information Technology, and refers to processes that affect quantitative variables and are repeated on large volumes daily. Such a process is suitable to automation, while the processes of strategic-decision-making using technology as a medium that can hardly replace human activity. Processes acts as building blocks of an enterprise and it include all the employees and systems that exist within enterprise. Therefore every company has to manage their business processes (Wilson 2002).

The BPM differs from the BPR (Business Process Re-engineering), which reached its peak in the nineties, because the former aims to achieve incremental improvement of processes; while the latter aims for a radical improvement.

The software BPM should speed up and simplify the management and improvement of business processes. To achieve these objectives, BPM software to monitor running processes, enabling managers to analyze and change technology and organization on the basis of hard data, rather than on the basis of subjective opinions.

These operations are sometimes carried out by different software that communicate with each other, to programs that measure and other data that contain the description of the processes "upgraded" with the data operations. Programs that deal with the detection of key performance indicators (KPIs) provide summary reports on the operation of the process, and allow more indicators that can come from the company's global to the individual operator or machine.

The biggest software Business Process Modeling, including IBM Web Sphere Business Modeler can model processes including setting up of actors, activities and applications involved. These objects can be added quantitative variables as risk indicators and measures the efficiency of its controls, or performance indicators whose values ??are fed by external applications (Reijers 2003).

The greater the number and variety of factors involved in the process so it is the benefit that the company derives from a structured and precise definition of the same.

Stakeholders and Business Processes

Today, the concept has expanded to include stakeholders often overlooked such as NGOs and local communities. Managers must take into account all stakeholders, including actors often overlooked and yet can have strong impacts on the activities and reputation of an organization (business ...