Global Supply Chain Management and Logistics

The role of the Balanced Scorecard in 21st century supply chain management

The Balanced Scorecard (BSC) developed to overcome short-comings of traditional performance measurement systems, in particular the lack or strategy focus and the unique focus on financial measures. Strategy translated into goals and measures in four perspectives. The original framework includes the following perspectives: Financial, Customer, Learning and growth, and internal business process. The ambition is to define and measure multiple objectives linked to strategy and identify the real value drivers. The goal is also to align all objectives and interests across the organization to the ...