Work Attitudes and Management Values in the Hospitality Industry

By

ACKNOWLEDGEMENT

I would like to thank my supervisor for supporting me throughout my project and giving his valuable suggestions. Finally thanks to all my friends and family for their utmost support and inspiration.

DECLARATION

I, (Your name), would like to declare that all contents included in this dissertation stand for my individual work without any aid, & this dissertation has not been submitted for any examination at academic as well as professional level previously. It also represents my own views & not essentially the ones associated with university.

Signed __________________ Date _________________

ABSTRACT

The study is about the work attitude and management values in the hospitality industry. It will help to understand the importance of management values for hospitality industry. Further it will explain the attitude of work in the hospitality industry. Management values ??are distinctive belief systems or fundamental that an organization raises. It unifies and inspires people as a result of the experience (learning), showing in attitudes and determining the work attitude under certain situations. Beliefs are formed about how we should act on the basis of human freedom and the results perceived (consequences), both at personal and the organizational. The work attitude dimensions are seen as directly driving work behaviour and retention, which in turn drive service, helpfulness, and customers' perceptions of merchandise and value. These factors combine to drive customer impression (and their ancillary effects of customer recommendations and retention), with the end result affecting return on assets, operating margin, and revenue growth. While considered groundbreaking in the early 1990s, the Sears model appears to overlook some of the factors determining work attitude upon which other work such as focus. It would also appear possible that as the demographics of the workplace have evolved considerably since the 1990s, the assumptions upon which the Sears linkages are based might benefit from re examination.

TABLE OF CONTENTS

ACKNOWLEDGEMENTII

DECLARATIONIII

ABSTRACTIV

CHAPTER 1: INTRODUCTION1

Background1

Theoretical framework1

Problem statement1

Aims and objective of the study2

Research questions2

CHAPTER 2: LITERTATURE REVIEW3

UK hotel Industry3

A historical perspective on work attitude and management value4

Work attitude and customer satisfaction5

Employee Motivation and work attitude7

Some recent studies on global hospitality environments8

Management values and hospitality industry10

Commitment and engagement of employee11

CHAPTER 3: METHODOLOGY13

Introduction13

Data Collection Method14

Primary Data and Secondary Data14

Sampling Method14

Validity and Reliability15

Ethical concern15

Validity and Research bias15

Informed Consent17

Confidentiality17

CHAPTER 4: DISCUSSION19

General models describing environment-behaviour relations in the hospitality industry19

Environmental psychological processes20

Work policies21

Management values and its importance22

Aspect of work environment24

CHAPTER 5: CONCLUSION26

Future developments26

Work attitude and performance28

Research Limitations28

REFERENCES30

APPENDICES32

Interview questionnaire32

CHAPTER 1: INTRODUCTION

Background

The focus on management work attitude and values is undoubtedly a cultural change in organizations that directly impact- you on the key strategic issues that directs the daily activities of building management value by employees. In the hospitality field management values define the fundamental nature of each organization, create an identity and make sense of identity to its members (Hensdill 2009, 41-46). It is setting the useful guide to implement the practices, policies and procedures in the daily performance.

Theoretical framework

It is also to establish a framework for evaluating the effectiveness of its ...