Total Quality Management



Total Quality Management

Introduction

The assignment refers to the subject of total quality management with an objective to define quality from the management perspective by different researchers like Crosby, Deming and Joseph Juran. In addition to this, the assignment has articulated the criticism made by Deming and Juran against the idea of Crosby.

Question 1

Quality Management

The term “quality” refers to a broader aspect which includes quality management, quality assurance and quality control. However, quality management aims to optimize the performance of an enterprise by enhancing the quality of a product or service. Different researchers have given their own definition of quality ...