Servant Leadership

By

Abstract

The topic of this research study is to explore the influence of servant leadership on the organizational structure and organizational design. Related to this topic there are three objectives are developed for this study.

To understand the different characteristic needed for a servant leader.

To define an acceptable behaviour pattern between employees and leaders

To explore if servant leadership traits achieve organizational goal and success

In this qualitative research, the research technique that is adopted is interview. The sample population includes managers of Holiday Inn.

With regard to the first research question the study reveals the following factors as the characteristics of the servant leadership:

Ability to Lead a Team

Leading by Setting Examples

Ability to Remain Involved

Listener

Ability to build a team

Honesty

Clear vision

Serving to others

Personality (smile, positive attitude, soft skills)

Attitude towards job

Quick Decision Making Ability

Related to the second research question the research finds the following factors that reveal the acceptable behaviour between employees and employers.

Trust

Encouragement and Appreciation

Working as One and United Team

Empowerment

With regard to the third objective following answer came into limelight as the relationship between servant leadership and fulfilment of organizational goals.

Practicing servant leadership is highly associated with the goals achievement of the organization

If a manager lacks servant leadership skills and remains unable to attain its goals then training is provided for the adoption of the lacking skills

If a manager lacks servant leadership skills and remains unable to attain its goals then the characteristics can be altered

Table of Contents

ABSTRACTII

LIST OF CHARTSVIII

LIST OF GRAPHSIX

List of Figuresx

LIST OF TABLESXI

CHAPTER ONE: INTRODUCTION1

1.2 Introduction1

1.3 Background2

1.4 Aims and Objectives of the Research4

1.5 Rationale of the Study4

1.6 Conclusion6

CHAPTER TWO: LITERATURE REVIEW7

2.1 Chapter Overview7

2.2 Introduction7

2.3 Evolution of Servant Leadership9

2.4 Defining Servant Leadership11

2.5 Characteristics of Servant Leadership12

CHART 1: CHARACTERISTICS OF SERVANT LEADERSHIP13

2.6 Patterson's Seven Component Theory15

2.7 Role of Value in Servant Leadership17

2.8 Transformational Leadership19

2.9 Transformational and Servant Leadership21

2.10 Difference between Transformational and Servant Leadership21

2.11 Spiritual Leadership23

2.12 Spirituality and Servant Leadership24

2.13 Spirituality Leadership at Workplace26

2.14 LMX Theory27

2.15 Emotional Intelligence and Servant Leadership30

2.16 Emotional Labour34

2.17 Emotional Labour Strategies and its relationship with Servant Leadership35

2.18 Relationship with Servant Leadership36

2.19 Emotional Dissonance on Work- Family Interference37

2.20 Leadership Style in Hospitality Industry38

CHAPTER THREE: METHODOLOGY40

3.1 Chapter Overview40

3.2 About Research Methodology40

3.3 Research Design40

3.4 Research Techniques43

3.5 Research Instrument44

3.6 Research Philosophy45

3.7 Conceptual Framework45

3.8 Sampling46

3.9 Data Analysis48

3.10 Literature Search48

3.11 Ethical Issues in Research49

3.12 Issues Involved In The Process Of Research49

3.12.1Biasness in Research50

3.12.2Ambiguous Presentation of Findings50

3.12.3Invasion of Privacy51

3.12.4Research without Consent51

3.13 Conclusion52

CHAPTER FOUR: RESULTS53

4.1 Chapter Overview53

4.2 Idea of Servant Leadership53

CHART 2: IDEA OF SERVANT LEADERSHIP53

4.3 Characteristics for Hiring At Leadership Position54

CHART 3: CHARACTERISTICS FOR HIRING A LEADER55

4.4 Characteristics that Make a Leader a Servant Leader55

CHART 4: CHARACTERISTICS THAT MAKES A LEADER A SERVANT LEADER56

4.5 Different Characteristics of a Servant Leader57

CHART 5: CHARACTERISTICS OF SERVANT LEADER57

GRAPH 4: CHARACTERISTICS OF SERVANT LEADER58

4.6 Characteristics of Servant Leader and Its Association with Mission and Vision of Organization58

4.7 Characteristics of Servant Leader and Its Association with Goals of the Organization58

4.8 Unattained Goals and Training for Leaders to Acquire Characteristics59

CHART 6: UNATTAINED GOALS AND TRAINING FOR LEADERS TO ACQUIRE CHARACTERISTICS61

GRAPH 5: UNATTAINED GOALS AND TRAINING FOR LEADERS TO ACQUIRE ...