Leadership issues in Private Banking in the Middle East - A study on Emirates NBD Bank

ACKNOWLEDGEMENT

I would like to thank my supervisors, friends and family, without their support this research study would not have been possible.

DECLARATION

I adjudge that the entire content of this dissertation is entirely my own work; the content used in this dissertation has not been submitted before in any educational institution and represents my own opinion.

Signed __________________ Date _________________

ABSTRACT

In this research study, the study focuses on the leadership issues that exist in Emirates NBD Bank. In Emirates NBD Bank there are numerous leadership issues because of which employees are not much motivated with the management styles of the bank. For this mixed research methods were chosen and interviews were conducted from the managers of the selected bank i.e. Emirates NBD Bank. After the responses of questionnaire and interviews, it was concluded that Emirates NBD Bank is facing numerous leadership challenges. For coping those, managers, as well as, employees must implement their leadership qualities in the organization in order to better handle the leadership challenges.

TABLE OF CONTENTS

ACKNOWLEDGEMENTII

DECLARATIONIII

ABSTRACTIV

Background of the Research1

Leadership Styles1

Autocratic Leadership Style2

Bureaucratic Leadership Style2

Charismatic Leadership Style3

Servant Leadership Style4

Good Leadership4

Aims and objectives5

Aims5

Objectives6

Research Question6

Dissertation organization6

CHAPTER 2: LITERATURE REVIEW8

Role of Leader in Organizations8

Leadership10

Leadership Challenges10

Inability to Provide Feedback11

Ineffective Leadership Style11

Overview of Leadership Theories12

Blanchard's and Hersey Leadership Theory12

Integrative Leadership Theory13

Integrative Theory Differences14

Path-Goal Theory16

Trait Theory18

Situational Theory19

CHAPTER 3: METHODOLOGY21

Qualitative and Quantitative Research Methods21

Instrumentation23

Telephone Interviews24

Data Collection24

Data Analysis25

Data preparation and statistical procedures26

Literature Search26

CHAPTER 4: ANALYSIS AND DISCUSSION28

Analysis of the questionnaire responses28

Interview questions32

How long have you been a manager at Middle East bank?32

What is your definition of leadership?32

What do you perceive to be the greatest leadership challenges in your bank?33

How do you work more effectively and efficiently as a leader?33

What are the leadership problems faced by the Middle East banks, and how these problems can be coped up?34

CHAPTER 5: CONCLUSION AND RECOMMENDATIONS39

Recommendations43

REFERENCES44

APPENDIX46

Questionnaire46

CHAPTER 1: INTRODUCTION

Background of the Research

The Middle East banking industry is facing major leadership challenges. I conducted a research study in which a Middle East bank was selected. The selected bank was Emirates NBD Bank, this study discussed the reasons behind leadership challenges that bank is facing and what strategies must be followed by the bank in order to cope up with those challenges.

Leadership can be defined as the process in which a person for accomplishing organizational goals and objectives influences others. The leader (cause) motivates someone else to act (effect). The cause to act might emerge in a number of different ways. When a good leader can identify the potential of people around him and inspire them to take on those tough challenges. According to the researcher Peters (2005), “the company leaders should look for top employees who show qualities associated with success, like good communication skills, demonstrated leadership talent, and a willingness to make sacrifices for the sake of the organization (pp.15).” Good leadership, then, must move beyond basic leadership. Leaders become good leaders when they build their leadership knowledge and skills. While good leaders are not born, good leaders become good ...