Relationship between Employee Job Satisfaction and Employee Turnover

By

ACKNOWLEDGEMENT

I would like to thank my supervisors, friends and family, without their support this research study would not have been possible.

DECLARATION

I adjudge that the entire content of this dissertation is entirely my own work; the content used in this dissertation has not been submitted before in any educational institution and represents my own opinion.

Signed __________________ Date _________________

ABSTRACT

In this research study, the researcher tries to explore the relationship between job satisfaction and employees' turnover rate. The main focus of the research is on employees' turnover rate and employees' jobs satisfaction of star bucks. The research describes the factors which have an impact on the employees' job satisfaction and less employee turnover rate. In this research the questionnaire and interview techniques were used and findings proved that there is a strong relationship between employees' job satisfaction and their turnover rate and star bucks' employees are more satisfied with their job and their turnover rate is low.

TABLE OF CONTENTS

ACKNOWLEDGEMENTii

DECLARATIONiii

ABSTRACTiv

CHAPTER 4: FINDINGS AND ANALYSIS1

Descriptive analysis of Questionnaire1

Interview responses from HR managers of Starbucks16

REFERENCES18

APPENDIX20

CHAPTER 4: FINDINGS AND ANALYSIS

The research study findings were extracted out from the interview and questionnaire responses from the managers and employees of star bucks. The research questions were analyzed by considering the responses of the questionnaire as well as from the interview responses by the employees and HR managers of star bucks.

Descriptive analysis of Questionnaire

This section deals with the detailed data analysis of the questionnaire. The data has been collected from employees through a structured questionnaire. The data has been collected and passed through various tests in data analysis software called Statistical Package for the Social Sciences (SPSS) version 17.0.

Please state your Gender?

M

108

43.2

F

142

56.8

The above table shows the gender distribution of the respondents of the questionnaire. The table shows the number of males and females in terms of percentage and head count. The tables shows that males comprised of 43 percent of the total sample and females comprised of 56 percent of the total sample size. The percentages show that females are more than men in star bucks coffee.

Marital Status

Single

100

40.0

married

150

60.0

According to the survey, there were 100 respondents that were single and 150 respondents that were married having the 40 and 60 ratios. The employees of star bucks are married.

Experience

Less than 1 year

25

10.0

1 to 3 year

25

10.0

4 to 7 year

175

70.0

More than 10 year

25

10.0

According to the survey, maximum number of people had working experience ranging from 4 to 7 years. All the other categories of working experience have 25 respondents each. The percentages show that majority of the employees there had an experience of more than 4 years.

Education

Bachelor's

50

20.0

Master

100

40.0

Diploma

100

40.0

According to the survey analysis, the majority people working in star bucks had a Masters or a Diploma degree, contributing 40 percent each whereas, the other 20 percent respondents have Bachelors Degree.

Starbucks Hierarchy

Entry Level

25

10.0

Mid Management

75

30.0

Supervisory

100

40.0

According to the Survey, maximum numbers of respondents i.e. 100 are at the executive level working as supervisor making up to 40 percent of the sample. 75 respondents were working as middle ...