Quality Management

Table of Contents

Task 1: Quality Management and TQM3

How TQM is helpful in organizational development?3

Role of TQM in Organizational Development3

Explain the 7 basic tools on quality?4

7 Basic Tools of Quality4

Cause and Effect Diagrams4

Control (Run) Charts5

Pareto Charts5

Scatter Diagrams5

Histogram5

Flow Chart5

Check Sheets5

Cost of Quality6

Prevention Cost6

Appraisal Cost6

Internal Failure6

External Failure7

Explain the role of quality in a service organization?7

Role of Quality in a Service Organization7

Task 2: Application7

Explain JIT production system used in TOYOTA?7

J.I.T Production System in Toyota7

Role of Quality Standards in Improving Margin of the Organization8

Explain economic implications of Quality in the market between Japan and USA8

Economic Implications of Quality between U.S.A & Japan8

Task 3: Quality Concepts9

Quality Concepts9

Zero Defects9

The Customer is the next person in the process10

Do it Right the First Time10

Continuous Improvement (Kaizen)11

Contribution of Phillip Crosby11

Explain how ISO is contributing on quality improvement12

Contribution of ISO on Quality Improvement12

Conclusion12

Answers to MCQ's13

1)E13

2)D13

3)A13

4)A13

5)B13

6)B13

7)A13

8)C13

9)D13

10)D13

11)C13

12)D13

13)A13

14)D13

15)C13

16)D13

17)D13

18)A13

19)C13

20)B13

21)C13

References14

Task 1: Quality Management and TQM

How TQM is helpful in organizational development?

Role of TQM in Organizational Development

In order to sustain Competitive Advantage, company needs the application of innovative strategies. The complicated nature of global businesses has forced many Organizations to innovate and think out of the box. Innovative Strategies lead to better performance and higher customer satisfaction. In order to attract the technology driven customer we should also look at other factors apart from quality.

The strategies developed should be associated with the Organizational variables. Strategies are the tools which help us achieve our Organizational goals. Lot of Planning and research is involved in the development of Strategies.

Considering today's Competitive Environment, many Organizations have pursued Total quality management (TQM) as a Strategy. It is an essential strategy for survival and growth of Organizations in today's demanding environment. The strategic Importance of Total Quality Management is highly significant.

An essential component of Total Quality Management is the concept of Continuous Improvement. Continuous Improvement helps the Organizations not only in satisfying Customers but making them into loyal customers. Implementation of TQM ensures that the Organization's services are line with the customer's needs and expectations (Al-Swidi, 2011).

Explain the 7 basic tools on quality?

7 Basic Tools of Quality

The seven basic tools on Quality are the solution for most of the problems faced by Organizations. These tools should be taught to all employees.

Cause and Effect Diagrams

Cause and Effect diagrams help the Organization in identifying the symptoms of a problem. They also are used as a means for identifying the root cause. This stage helps us in making our directions clear. It also helps to reveal the complicated relationships surrounding those problems.

Control (Run) Charts

It's important to measure the degree of change in a process. Control Charts are statistical tools which help us to measure the degree of change in a process. Not only this, it also tells us how a process has evolved over time.

Pareto Charts

It refers to the concept that 80% of the problem is attributable to 20% of its causes. It makes it easier for us to decide which area needs the most improvement. It highlights the problematic areas.

Scatter Diagrams

An important tool of measuring a relationship is Scatter ...