QUALITY MANAGEMENT

Quality Management and Accountability



Quality Management and Accountability

Describe the program's quality improvement model.

Quality and risk management in the hospital is cross-cutting areas for those hospitals, which are interested in continuous improvement of the conditions of care for patients and the establishment of comprehensive risk prevention (Simmons, 2009). Prevention and risk management are important tools to increase the safety of care and services delivered to patients. Both sought a reduction of malfunctions that could cause damage to the patient. Risks in a health facility are both numerous, dispersed and often entangled. Some are specific to health facilities, such as risks related to medical care, also known as clinical risk; others are common to all organizations, such as technical risk, but also environmental risks and financial information. They may involve continuity of care, personal safety. Risk management, therefore, intended for preventive and reactive actions (Simmons, 2009).

The program of continuous improvement of quality been established from the results of the certification process, the analysis of satisfaction interviews taken from patients and by the findings of malfunctions or incidents recorded in the device reporting of adverse events, incorporating the principles of the charter of the hospital specifying the rights of patients and users. The five axes of the current program are:

Improve the content and maintenance of patient records.

Promote the safety of the care.

Promote the improvement of rights of patients.

Improve safety and comfort hotel.

Promote safe working conditions (Simmons, 2009).

The steering committee quality and risk management guarantee the monitoring objectives and action plans related to improving the quality and safety of care.

Discuss with your interviewee procedures used to address quality assurance in the healthcare program.

The patients that have faced difficult situations in relation to the health care services in the hospital identified. After the identification process, each patient interviewed individually to know about the problems that ...