QUALITY MANAGEMENT

Quality Management

Quality Management

The importance of Quality Management is quite high for any organization. There are lots of challenges for the Program Manager to implement the Quality Management system in the organization. First of all, it is vital to define the concept of Quality. Quality is defined as the best possible measure of a product in terms of its performance and reliability. The overall efforts by the employees are needed to achieve the requirements of quality. It is the main task for the Quality Assurance Department. Their role is to ensure that customer requirements have been identified and fulfilled in a satisfactory manner. There are different customer needs according to the time which requires a periodic review of the quality requirements. Since the start of each business, it is important for all customers to be aware with quality issues. Any customer who buys a product has certain expectations determined by several factors in terms of intended use, form and performance which might affect each of them. If the product would meet the expectations of the customer, he or she will be happy to say that the product is of high quality. So, the quality of the product depends on its ability to be within the expectations of the customer. (Ferlie, 2001)

Product quality is a key factor in any decision because it makes it easier for the customer to choose the right kind of product. Normally, the buyer requests samples from potential suppliers and then the process of inspection and examination takes place. In some situations, buyers have been forced to send technical experts to assess quality management systems. In order to reduce the problems caused by personal nature and high cost, buyers have been forced to assess the quality system for better resource. The need has emerged for a system to make sure quality is universally accepted for any product or service. Companies must have a comprehensive quality system to satisfy the needs of internal management in the organization. It is even necessary for the purpose of contracting and quality assessment to demonstrate the implementation of elements. Following are the definitions of quality as presented by the International Organization for Standardization (ISO):

• Overall quality characteristics of a substance determine its ability to meet the needs described or contained.

• Quality Policy is defined as the desire and direction of an organization in terms of quality as set by the official of senior management.

• Quality management is defined as the activities of the overall management function that determines policy of quality, objectives and responsibilities. It is even implemented through such means such as quality planning, quality control, quality assurance and quality improvement within quality requirements.

• Quality control is defined as the operational technique and activity used to meet the quality requirements.

• All quality assurance activities are plotted and carried out within the organization. It describes the need to secure or is confident enough to find someone who would actually meet quality ...