Quality Management



Quality Management

Memorandum

To: Management and staff

From: XYZ

Subject: Types of costs when quality considerations are made

In recent years many companies have encountered the phenomenon that the products they manufacture are inferior when compared with other industrialized countries. Many of these defects have been results of intensive production, which resulted in an increase in irregularities in parts of the product and the amount of waste in manufactured goods. In an attempt to maintain market leadership firms were launched to search for systems, methods and procedures, the objectives were based on improving quality and reducing costs (Besterfield, 2003).

Quality costs are the ...