Quality Management

Quality Management

Shopping For a TV Antenna

When I was doing shopping to buy a TV antenna, I asked the salesman the differences between the models, he replied, “They are pretty much the same. Some cost more because they look better.” With his reply, I had an idea that either that salesman was not willing to deal with me or maybe he didn't have the knowledge about the features of his own product. Whenever we visit markets we see several products categorized on the basis of different models, which even vary in their individual prices. One assumes that when any ...