Quality Management

Quality Management of Client Care in the Hair and Beauty Sector

Quality Management of Client Care in the Hair and Beauty Sector

Introduction

Quality management is the means of ensuring the efficient and effective design of work processes that validate client's needs, plan and design product life cycle, and produce and deliver the service. Quality management involves measuring the efficiency of all work practices, the continuous improvement of the services and analysis of the services and practices associated with delivering, of the services, to the clients. The paper aims to discuss the quality assurance processes and procedures for the assessment and evaluation of the satisfaction levels of clients, in the hair and beauty sector, and the working practices. For this purpose, the paper aims to undertake quality assurance procedures in order to facilitate provision of the assessment and evaluation of client's satisfaction and working procedures by analysing the quality assurance requirements in the salon, complaints procedures, surveys conducted for measuring client satisfaction, evaluation of the conducted survey, recommendation modifications to client services and working practices following the survey, development and monitoring procedures of the client care quality management and the factors requires for continuous improvement of services.

Discussion

Quality management for client care in the hair and beauty sector involves measuring the efficiency of all work practices, continuous improvement of the services and analysis of the services and practices associated with delivering, of the services, to the clients. The term quality management is composed of four major components, which include, planning, control, assurance and improvement (Rose, 2005, pp. 41).

Quality management is sometimes mentioned as integrated management or business management. The paper aims to undertake quality assurance procedures in order to facilitate provision of the assessment and evaluation of client's satisfaction and working procedures by analysing the following:

Quality Assurance Requirements in the Spa or Salon

Quality assurance is a quality-focused approach to ensuring that the spa or salon is effectively providing the best possible services. Quality assurance is a component of quality management, which is closely related to quality control. Quality control focuses on the effective end result of a service, such as testing spa and salon services after new introduction of new services. Quality assurance is aimed towards enhancing the quality and processes of the services offered, at the salon. In the spa or salon the quality assurance requirements include: planning, designing, developing and producing new and enhanced services. Whereas, planning involves the strategic planning of launching new services, designing is associated with ensuring to catering the needs of the clients by designing client specific services, developing involves the introduction to potential new services through researching the needs of clients, and enhancing services implies the fact that continuous improvement in the quality of services must be considered.

Complaints Procedures

Complaint procedures involve identifying, recognizing and registering of client or staff complaints in order to resolve them to ensure effective delivery of services. There may be occasions, when something may go wrong and the client needs to register ...