Quality And Process Continuous Improvement At Toyota

Quality And Process Continuous Improvement At Toyota

Answer 1

As Doug Friesen I would look to isolate the cause of the problem. Toyota, with its rapid expansion, added features to their cars. In their aim to achieve rapid growth from 7% to 109%, Toyota increased suppliers and added variety to their products. However, they failed to realize how important it is to replicate the growth in product performance and quality standards as the product grows. The main focus of Toyota was to achieve rapid growth while ignoring performance and quality standards which can also impact on growth.

I would focus my solution efforts on identifying the problem as early in the process as possible. This would allow me, as Doug Friesen, to be able to solve the problem and prevent a defected piece to be shipped out. This will negate the need for a recall saving not only money but also keeping the company's reputation intact.

 Answer 2

By adopting such a vigorous growth strategy, Toyota caused numerous problems for themselves in the hunt for more sales. There exist a number of options which can be pursued as a part of the solution.

The first would be to increasingly pursue risk management. This would allow Toyota to identify the problems they have earlier. By identifying potential problems at an early stage, Toyota can fix them and move to improve them before they are shipped out. This way Toyota will minimize the risk of problems and defects in their cars. This will lead to minimal recalls and save brand image.

We can also look into the possibility of hiring new suppliers. If Toyota truly implements TPS, it would be aware of what customers need and how best to satisfy those needs. This will lead to greater market awareness. ...