Quality and Operations Management

Quality and Operations Management

Introduction

Operations and quality management plays an effective and vital role in enhancing business operations. Moreover, it assures the accountabilities of production operations, quality, inventory and distribution with the help of departmental managers with adequate performance of the business. Operations and quality management assures that the company is capable of fulfilling its quality and production commitments for a new branded product range via online business. Operations and quality management maintains and enhances the company's reputation. Further, it is helpful in fulfilling the needs and requirements of internal and external customers. Operations management is significant and essential factor for the development and growth of the organization in order to improve its performance and productivity (Obenauf, 2001, p.13).

The paper is based on management of quality and operations of the business. Thus, it focuses on the standards that are available for quality management, environmental management and safety and occupational health management. This paper will highlight the significance of ISO 9001:2008, ISO 14001:2004 and AS 4801:2001in order to provide effective quality management system, Environmental Management System and Occupational Health and Safety Management System respectively (Obenauf, 2001, p.13).

Task:1 ISO 9001:2008 as Quality Management System

ISO 9001:2008 requirements and Quality Policy

Due to the increment in global economic crisis, many policies have been proposed and applied in Turkish Airlines when the competition reached to its high intensity in the year 2010. Turkish Airlines coordinates with international and national authorities in continuing implementation and development of safety and quality standards. Turkish Airlines is integrating the standard of ISO 9001:2008 to improve their operations by enhancing their quality (ISO, 2012, Pp.3-5). The principles of ISO 9001:2008 are focusing on various issues such as employee participation, customer focus, ongoing improvement etc. the Turkish Airlines is committed to maintain and operate their aircrafts as well as train their staff in accordance with JAR-OPS 3, EU-OPS, Part M, JAR-FCL and Part 145 as well as further requirements that are identified by Atlantic Airways, DTA and their other consumers. Thus, Turkish Airlines is establishing, developing, funding and maintaining their high quality systems (ISO, 2012, Pp.3-5).

The requirements for becoming ISO 9000 certified include management responsibility, quality system, contract review, design control, document control, purchasing, customer-supplied material, product traceability and identification, process control, testing and inspection, measuring/testing/inspecting equipment, test and inspection status, control of nonconforming product, corrective action, quality records, packaging, storage, handling and delivery, internal quality audits, servicing, training and statistical responsibility. Thus, Turkish Airlines is employing all the requirements in their quality systems (ISO, 2012, Pp.3-5).

Stakeholders and Their Needs

A stakeholder is considered to be one or several entities with a conceivable or declared stake or interest in a concern of policy. The stakeholders of Turkish Airlines include customers, employees, managers, owners, suppliers, government, creditors, local communities/global society, business partners and shareholders.

The essential stakeholder of any company is its customers. Thus, Turkish Airlines is struggling hard to satisfy the needs of customers regarding their safety and security by the provision of high quality system (Kelchner, ...