OPERATIONS MANAGEMENT

Operations Management

Executive Summary

Toyota Corporation is one of the largest automobile corporations in the world. The production rate of their cars is very high. They are having an enormous market share in the field of the automobile industry. All these factors, it is very important for the Toyota Corporation to ensure quality management in their operations. The customer base of Toyota Company is very high, and they can surely not compromise on their quality. This is the reason why Toyota would need to implement the concepts of quality management to maintain high quality of work. The responsibility of the Quality Assurance Department will be very high. Their contribution towards the quality production of cars will be vital. However, in order to achieve these objectives, the department will need to work very hard (Berk, 1993, pp. 24-46).

Operation Management

Introduction

In addition, scientific research also refers to the social, economical, institutional and legal actions relating the function of quality management. Moreover, quality management is also responsible to, not only monitor the efficiency but also improve it. It attempts to make certain the efficient utilization of the resources ensuring that the process is improved continuously. (Crosby, 1979, pp. 12-35)

Customer Satisfaction

It is very common to describe the quality in relation to the satisfaction of customer. As part of quality management, quality is a target whose criteria are clearly set. The industrial grade is the result of a production process at all stages, whether it is the design, implementation or control. The word control itself has different meanings (Cullen, 1987, pp. 59-75).

Quality Management Schemes

The basic concepts of Quality Management have been discussed, and all of them will be implemented by Toyota Corporation, to acquire their desired objectives. There are going to be 4 quality management schemes which would be adopted by Toyota Corporation. Quality management is a process that is aimed at benefitting the organization and thus, should be well analyzed before it is implemented. (Gitlow, 1987, pp. 102-127)

ISO 9000

ISO 9000 is a common scheme of quality management that is implemented in various organizations for assuring quality. Normally the ISO 9001 or ISO 9002, depending on whether the production process involves a stage of “design” (ISO9001) or not (ISO9002), certifies organizations respectively. However, there are very strict rules and policies for the application of certification for quality management (Leonard, 1996, pp. 81-94).

Investors in People

The investors in people framework, which consists of the standard and a broader framework, is categorized in three fundamental principles including planning, performing and reviewing. It focuses on the development, implementation and review of strategies for improving organizational performance. Investors in people are a very effective scheme regarding the quality management as it aims at people directing them to be better such that the whole organization benefits (Hoerl, 2001, pp. 87-101).

Quality Assurance

The internal quality assurance provides confidence to the direction of the organization and its employees. Thus, through insurance, the organization may add to the activities of the quality system that have proven to make efficient use of ...