QUALITY AND CHANGE MANAGEMENT

Quality and Change Management



Executive Summary

All types of organizations around the world doing their best to maximize their profits and deliver quality product/services, these efforts took place to improve themselves in terms of business performance from all aspects, also they attempts always to benchmark with world class best practices in the same field. Customers nowadays become very aware regarding quality products. They are not willing to choose any product with poor quality even with a low prices, behavior of customers in this particular era is searching benefits beyond price. On the other hand, competition between organizations becomes too tough, quality issues is the key answer if they want stay in business and further more stay in competition by making quality the first priority. It's very obvious that any company applied quality measures managed somehow to improve in one or more aspect, and our company “Dairy Australia” was no different from these successful organizations. They managed to improve, expand their activities and innovation of new products. There is no doubt that any improvement in this company was referred to applying quality measures as we'll discuss later in this project and we'll dig deeper in the sides of improvements.

Table of Contents

Executive Summary2

Quality and Change Management at Dairy Australia4

Company Introduction4

Vision5

Mission5

Values5

Relationship with customers6

First step towards quality7

Quality Management7

Evaluation of compliance9

Food safety issues9

Environmental & Societal Dimensions10

Quality & business results11

Dairy Australia and TQM11

Considering Six-Sigma13

Difficulties Achieving Six-Sigma13

Monitoring and Control of Change Process14

Conclusion17

References18

Quality and Change Management at Dairy Australia

Company Introduction

The dairy industry is one of Australia's major rural industries. Based on a farmgate value of production of $3.9 billion in 2010/11, it ranks third behind the beef and wheat industries. Approximately 40,000 people are directly employed on dairy farms and manufacturing plants. Related transport and distribution activities and research and development projects represent further employment associated with the industry. Dairy products in most parts of the world have traditionally been milk and foodstuffs produced from milk that came from cows. However, in recent times there has been an increasing availability in the West of dairy products from milk from goats, sheep, camels, yaks, horses, and water buffalo, although all these have been used by people around the world since ancient times (Dairy Australia, 2012).

Traditionally, milk from cows and other animals was consumed soon after its production or was quickly turned into other products such as butter, cheese, or yogurt. This was because milk quickly deteriorated, especially in hot or warm temperatures. However, with the invention of homogenization and pasteurization in the 19th century, milk could be stored more easily and for longer periods. This ability to store dairy products has increased with the introduction of refrigeration, also in the 19th century.

Dairy is also one of Australia's leading rural industries in terms of adding value through downstream processing. Much of this processing occurs close to farming areas, thereby generating economic activity and employment in country regions. ABARE estimates the regional economic multiplier effect to be roughly 2.5 from the dairy ...