QATAR AIRWAYS

Human Resource Management in Qatar Airways



Introduction3

Critical Analysis of the Human Resource issue at Qatar Airways..................................................4

Literature.........................................................................................................................................5

HRM Practices4

HRM Practices in Qatar Airways5

Recruitment Process6

Team Building6

Forming Leaders7

Communication Process8

Diversity Management8

Compensation and Benefits9

Welfare and Counseling Services10

Grievance Policy & HR Procedure10

Employee Recognition11

Training and Development12

Employee Benefits13

Diversity Management14

Recruitment14

Equal Employment Opportunity Policy & HR Procedure15

Health and Safety16

Conclusion and Recommendations16

Human resources skills required by Qatar Airways…………………………………………………..17

Professional approach to SHRM and IHRM recommended to Qatar Airways…………………….17

References18

Human Resources Management: Qatar Airways.

Introduction

Human Resource is the most important and integral part of every organization. The way a HR department runs, deeply affects the whole organization. A hefty part of an organization's growth depends on the Human Resource department as they are responsible for recruiting the people who are suitable for the job. An organization needs talented and skilled people to drive their company towards success, and for that, the organization needs a capable and talented HR team. If a company has a flexible, highly skilled and strong management and workforce then it will surely be successful.

If a HR department fails to hire suitable employees and they also fail to see the problems of the company, then many problems are faced by the company. These problems will continue to increase if they are not dealt with immediately and properly. The company can face lose and conflicts because of the mismanagement of the HR department. Even if one department is in conflict, the whole company suffers. HR is one of the most versatile and hardest working functions of any organization. This paper will discuss the different Human Resource Management issues in Qatar Airways due to their vast expansion which caused lack of communications and low morale among the employees. Following is an analysis of the issue, followed by relevant literature which will investigate various HR strategies and good practices, which will help establish an action plan and various recommendations for Qatar Airways.

Critical Analysis of the Human Resource issue at Qatar Airways

Root Cause

Low-cost companies, including Qatar Airways are the leader in the Asian market, using a strategy of development and growth that allows them to grow their market: the market for air transport of passengers. Qatar Airways operates on demand by diverting consumers. For example, a user can now turn to last for a low-cost airline (Kotaite, 2009, p. 10). The air transport market can also increase the frequency of use of consumers thanks to very moderate prices displayed.

However, the growth of Qatar Airways on the market also depends on geographic expansion. Indeed, the new markets will also be done through the creation of new lines and, therefore, the arrival of new airports (Janda, 2008, p. 96). Qatar Airways has been able to push the low-cost model to its limits. To illustrate the strategy of the company, the drivers themselves must pay for their costumes and their coffee! However, if Qatar Airways can afford to pay for tickets at ridiculously low prices, it is primarily to continue to guarantee a very high number of passengers. Indeed, the company enjoys very substantial subsidies from the airports and local ...